Territory Manager (Newcastle)

About the role

About EatClub At EatClub, we believe restaurants and bars are the beating heart of every city's culture. Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech. Our platform helps over 2 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 4,000 venues to fill empty tables, increase foot traffic, and maximise revenue. Recently ranked #11 on the 2025 Deloitte Tech Fast 50! Now is an exciting time to join our team. Initially co-founded by Marco Pierre White and leaders in the food tech scene, we're now a 150+ person scaleup that's growing fast and making waves in the industry. Why You'll Love Working With Us Run your region like your own business - full ownership, high autonomy, real accountability Be the face of EatClub in a market that's yours to shape, not a patch handed down from a larger team Work in a category people genuinely love, with venue partners who are invested in making it work Clear career path into bigger territories, state-level leadership, or new market launches Staff discounts and dining vouchers to enjoy through EatClub A Day-in-a-Life of our Territory Manager Your territory is yours. You sit inside the state team but operate with real autonomy as the single point of accountability for your patch. You know your operators by name. You walk the high streets. You make EatClub feel local, not imported. Some days you're managing the venues already in your portfolio - running performance conversations, saving at-risk accounts, optimising deals. Other days you're out signing new venues to replace churn or close whitespace you spotted last week. You use platform data to guide your decisions, but your best intelligence comes from being in the market, not watching it from a dashboard. This is a role for someone equally comfortable managing relationships and closing new business - someone who treats their region like a GM treats their business, and who doesn't need anyone standing over them to get things done. What You'll Own: Your Territory - Full accountability for EatClub's performance in your region: revenue, transactions, venue mix, and brand presence. You are the business in your market. Account Management - Manage and grow the venues already in your portfolio. Run pause-saves, churn-saves, deal optimisations, and proactive performance conversations with venue owners. Deliver a high level of in-person service to your top venues. Sales and Signing - When the territory loses venues, you replace them. If six venues churn this month, you sign six. You spot whitespace in your market and close it - the right venues, in the right suburbs, at the right density. You work alongside the broader sales organisation, but you don't wait for them when you see an opportunity. Proactive Territory Growth - Think like a GM of your region: where is demand building, where are the hospitality precincts moving, which operators are opening next? Build relationships with local hospitality bodies, councils, and industry groups. Partner with the marketing team on local events and activations. Feed local intelligence back to the business so EatClub gets smarter about each region over time. On any given week, you will be: Visiting your top venues in person - running performance conversations, deal reviews, and relationship building Prospecting and following up with new venue targets across your pipeline Reviewing platform data to identify which venues need intervention and what type Coordinating with the broader state team on shared initiatives, campaigns, and market priorities Building local relationships beyond your venue portfolio - industry groups, precincts, and key operators in your region Type of projects you'll be working on at EatClub... Territory health audit: Assessing your region's venue mix, deal quality, and coverage gaps, then building and executing a plan to address the highest-priority areas Whitespace closing: Mapping the hospitality precincts in your territory, identifying which operators are missing from EatClub, and systematically closing the gaps Local market activation: Partnering with the marketing team on campaigns, events, or sponsorships that raise EatClub's profile in your region and drive venue and customer growth simultaneously Churn intervention programme: Using platform data and on-the-ground relationships to identify at-risk venues early and intervene before they leave You have.... 2 to 4 years of experience combining account management and new business sales A clear track record of managing a portfolio AND confidently signing new business - you are comfortable on both sides of the role Strong commercial judgement: you know when to invest in a venue relationship and when to cut your losses High autonomy - you organise your own week, set your own priorities, and deliver without nee

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