AI Account Strategist, Early Career
External
Nectar-social · Palo AltoPrepare for this interview
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About the role
We're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing -- they build relationships with brands through authentic social interactions, seek recommendations from communities they trust, and expect personalized experiences that feel human, not corporate. At Nectar Social, we're building the AI-native social operating system that enables this new era of commerce. We believe every social interaction should deepen the relationship between brands and their communities while creating genuine value for both sides. Founded by ex-Meta product and engineering leaders, we've raised over $30M in total capital from investors including GV and True Ventures. We work with brands like Oura Health, Caraway, e.l.f. Cosmetics, Kosas, OLIPOP, and many more. We're building the future of social commerce -- where community, conversation, and commerce converge. We're looking for an early career AI Account Strategist to help drive implementation and ongoing success for our brand partners. You'll work closely with customers to help them adopt AI across social, support, creator, and content workflows, and ensure they see growing value from our platform over time. This is a high-impact, hybrid role at the intersection of AI innovation and brand strategy. You'll learn to become a trusted advisor to brand stakeholders adopting AI-native workflows for the first time, with mentorship and support from our go-to-market leadership.
Responsibilities
- Support the full customer journey: onboarding, education, workflow setup, health monitoring, and renewals
- Work alongside marketing, brand, and social teams to translate their goals into scalable AI workflows
- Help customers get started with AI agents for engagement, listening, creator tracking, and analytics
- Monitor account health, track usage trends, and surface insights that drive retention and expansion
- Capture structured product feedback from customers and relay it to design and engineering
- Contribute to internal resources like onboarding guides, case studies, and best practices that help scale customer adoption
Requirements
- 0-2 years of professional experience in customer success, account management, consulting, marketing, or a related field (internships count)
- Genuine interest in social media, creator marketing, and how brands build community online
- Natural curiosity about AI and automation. You experiment with new tools, follow the space closely, and get excited about helping others adopt new technology
- Strong written and verbal communication skills. You're clear, organized, and comfortable working with external stakeholders
- Self-starter mentality. You take ownership, ask good questions, and figure things out without waiting to be told
- Bachelor's degree required. Strong academic background is a plus
- Bonus Points
- Experience (including internships or campus roles) at a SaaS company, agency, or brand marketing team
- Hands-on experience with AI-native tools like Claude, Claude Code, Cursor, or other LLM-powered workflows
- Exposure to customer-facing work: training sessions, onboarding documentation, support, or enablement
- Interest in or experience with DTC, beauty, or wellness brands
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