Director, Customer Success EMEA

About the role

Are you energized by the opportunity to help customers realize meaningful value through the power of technology, people, and process? Do you thrive on building businesses, inspiring teams, and transforming the customer journey into a predictable, value-driven experience? Are you a learner, teacher, and leader who brings vision, purpose, and passion to developing people and delivering outcomes? If so, we should talk. At Veeam, we empower organizations around the world to achieve data resilience - protecting and securing critical workloads across cloud, virtual, physical, SaaS, and Kubernetes environments. As we continue to scale globally, we are looking for a passionate Director of Customer Success, EMEA, reporting to the Vice President of Customer Success, Global. This leader will champion customer value, build trusted long-term relationships, and drive strategies that help customers succeed while accelerating Veeam's growth as a market leader.

Responsibilities

• For the EMEA region, you will own and deliver the following outcomes:
• Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to improve customer coverage, execution quality, and regional impact.
• Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth.
• Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to remove friction, improve predictability, and deliver a seamless customer experience.
• Establish, govern, and act on clear KPIs across customer health, team health, and business impact to identify risk, measure progress, and improve decision-making.
• Deploy automation and AI-driven tools to streamline onboarding, strengthen execution, improve support milestones, and scale a more proactive customer success motion.
• Recruit, mentor, and develop customer value-obsessed talent, building a culture of excellence, accountability, continuous learning, and measurable performance.

Requirements

• The ideal candidate delivers measurable outcomes through:
• 12+ years of progressive Customer Success leadership experience in technology or SaaS, with a track record of improving adoption, retention, customer value, and revenue growth.
• 12+ years of proven leadership experience building high-performing teams, developing talent, and translating strategy into measurable business impact.
• Experience leading change management, automation, and technology-enabled process improvements that increase scale, consistency, productivity, and customer outcomes.
• Demonstrated success owning customer adoption, health, risk mitigation, renewal performance, and expansion motions that drive durable revenue growth.
• Exceptional executive leadership, communication, and relationship-building skills, with the ability to align teams around outcomes and turn customer insights into action.
• What You'll Get
• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
• Please note: If an applicant is permanently located outside of Romania or Poland, Veeam reserves the right to decline the application for this position.
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• Personal data colle

Benefits

Additional Information

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.

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