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Operations Associate, Flexdrive

External
Lyft logoLyft · Pittsburgh, PA
Full-timeOn-site5d ago
ComplianceSAFe
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Responsibilities

  • Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
  • Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
  • Manages vehicle lot organization, vehicle transportation, and other daily rental operations
  • Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
  • Builds trust and works effectively with others to achieve results and team goals
  • Upholds Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand
  • Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Requirements

  • 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
  • Familiarity with the Pittsburgh area
  • Impeccable customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
  • Team Player Mentality: We are all about THE TEAM, since we all know there is no "I" in TEAM
  • Bonus points if you love ride-sharing so much that you're a Lyft driver too!
  • Proficiency in other languages is considered a plus!
  • A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolledMental health benefitsFamily building benefitsChild care and pet benefits401(k) plan with company match to help save for your futureIn addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligibleSubsidized commuter benefitsMonthly Lyft credits and complimentary Lyft Pink membershipNote : For this role, candidates must reside in states registered for Flexdrive Services LLC.This role is on-site at a Lyft Flexdrive hub or office location full time. #OnsiteHealth insuranceDental insuranceVision insurance401(k)Flexible scheduleEquity / stock optionsPerformance bonusParental leave

Additional Information

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Pittsburgh team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Pittsburgh sounds exciting, we would love to meet you!

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