Thrift Store Manager

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Accountabilities: Operations Assist in executing store operations. Direct all operations of the store to meet sales targets and control expenses while managing customer service standards. Supervise and as necessary participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions. Plan store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auctions; ensure attractiveness of the store through ''Tidy Maintenance". Maintain a high level of customer service and create an attractive environment for customers. Determine and maintain appropriate stock levels based on spot checks of the store and reviewing weekly sales records. Responsible for supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved. Address customer concerns, suggestions and complaints as needed. Ensure accuracy in the completion of all customer transactions. Implement inventory controls: retrieve, sort, appropriately price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring. Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards. Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing "Tidy Maintenance." Team Management Provide significant input into human relations decisions related to the Thrift Store, including hiring, orientating, training, evaluating, recognizing, disciplining, terminating, and performance managing in consultation with the Corps Officers and Human Relations and in compliance with Divisional and Territorial standards. Responsible for regular supervision meetings with those supervised; and provides direction regarding tasks and/or may consult in assignments; completes regular performance evaluations (including probationary period) and appraisals with direct reports and dialogue with employees bi-annually for goal setting (PEAC) and evaluation. In conjunction with Corps Officers, complete payroll supervisory functions in Workday. Conduct appropriate ongoing staff and volunteer training for all aspects of merchandise handling including. Provide ongoing, consistent coaching, performance feedback, and manage the evaluation (including probationary evaluations) of all thrift store employees ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army. Ensure that all employees maintain any mandatory training or certification; identify training needs. Prepare, post, and maintain work schedules for those supervised. Complete payroll supervisory functions in UltiPro inclusive of approving vacation, sick time, etc. for staff; respond to inquiries from staff regarding payroll matters. Enter hours in UltiPro for approval by the Corps Officer. Interview prospective students and volunteers, orientate, train, and supervise as required. Coordinate the posting of available positions; participate in the selection, and orientation process for new staff, including initiating of the appropriate documentation process. Communications Communicate any maintenance issues in a timely manner. Conducts regular staff meetings and participates in regular ministry unit leadership and management meetings and provide up-to-date reports on store business activities, etc. Communicate regularly with the Corps Officer to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed. May submit requests regarding in-store operational needs and supplies, as necessary. Business and Administration Manage in-store budget within guidelines; execute budget objectives by attaining sales margins, maintaining staff cost ratios; profit objectives as established by the region; ensure that banking is completed nightly or as per store policy into the appropriate financial ins

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