VIP Services Butler Dispatcher - FT

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About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits! Job Description: Job Summary: Under the supervision of the Butler Manager/Lead Butler, a Butler Dispatcher provides exceptional personalized service and ensures all guest's needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Butler Dispatcher should be able to react to guest requests, challenges and unusual situations in a skilled manner. They will proactively seek opportunities to impress VIP guests and assist team members with setting priorities and dispatching the team based on guest's requests. A Butler Dispatcher will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. Essential Job Functions: Answers all incoming calls to Butler Services (guests and in-house) and handles all requests promptly, efficiently and professionally in accordance with department standards. Takes food & beverage orders then places order with restaurant outlet maintaining excellent knowledge of all Hard Rock dining venues. Delegates tasks, guest requests and food & beverage orders. Coordinates housekeeping and turndown services to make certain guests receive timely, seamless and unobtrusive service. Arranges for Spa and Salon appointments, restaurant reservations and transportation requests to ensure guests receive priority service. Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management. Orders requisition items as needed to keep pantry stocked with essential supplies. Coordinates bellman upon checkout and ensures transportation is arranged and on time. Reads, responds to and communicates all pertinent information that is received via emails. Records and emails to the VIP team a daily pass down of pertinent information to ensure all team members and management stay informed Updates the occupancy log, locator board and calendar throughout the day to ensure accuracy. Tracks all guest preferences and updates guest profiles to ensure all pertinent information is recorded in order to wow/surprise/delight butler guests on their return visit. Processes all business service requests including but not limited to shipping and packing, email, itinerary and printing requests. Maintains the "special purchases" inventory and communicates with management when items need to be bought off property for guests. Problem solves last minute guest or host requests and coordinates with appropriate department. Maintains the privacy and confidentiality of all Villa guests. Is proficient and well organized in Outlook, Word, Excel, LMS, Seven Rooms, HOTsos and the Customer Care Portal. Attends training classes as requested by management to assist in furthering their knowledge and skills. Conducts an informative and detail oriented pass do

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