AI & Operations Strategy Associate
External
Feverup · Madrid, SpainPrepare for this interview
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About the role
We're looking for a high-potential Strategy Associate to join our Operations team and help redefine how we deliver Customer Experience at scale. This is a high-impact role at the intersection of strategy, operations, and AI , where you will challenge existing processes, drive transformation initiatives, and shape the future of our customer operations globally. You will work directly with the Director of Operations, with regular exposure to senior leadership and C-level stakeholders.
Responsibilities
- Challenge and redesign existing operational processes, with a strong focus on Quality Assurance and performance management
- Identify and lead AI-driven initiatives to improve efficiency, automation, and customer satisfaction
- Drive end-to-end transformation projects , from problem definition to implementation
- Partner with cross-functional teams (Product, Data, CX, Ops) to roll out scalable solutions
- Contribute to strategic initiatives such as:
- Regional scaling and operational expansion
- Self-service and automation strategies
- Productivity and cost optimization
- Translate insights into actionable recommendations with company-wide impact (supporting a team of 300+ people)
Requirements
- 2-4 years of experience in top-tier consulting (MBB preferred) or similar high-performance environments
- Strong problem-solving and analytical skills
- Proven ability to structure ambiguous problems and drive execution
- Interest or experience in AI / automation / operations optimization
- Excellent communication skills and stakeholder management
- High ownership and ability to operate in fast-paced environments
- Engineering background is a plus
- Spanish and English are a must
- Why this role is exciting:
- Direct impact on a global operation of 300+ people
- High exposure to leadership and decision-making processes
- Opportunity to lead AI-driven transformation in a core business function
- Fast growth trajectory within Operations, Strategy, or General Management
Benefits
Additional Information
Hey there! We're Fever , the world's leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission.
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