Skip to main content
Back to jobs

[HELLOCONNECT] Client Solutions & Onboarding Manager

External
hellofresh logoHellofresh · Manila, Philippines
Full-timeOn-site3w ago
JiraLeadershipStakeholder Management
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will act as bridge between Sales and Operations, owning the client journey from the moment a qualified lead agrees to a Job Description, through pricing, candidate selection, contracting, and operational launch.

Responsibilities

  • Deal Ownership & Pipeline Management: Own and manage the end-to-end sales pipeline via Jira Work Management, driving deals through key stages and ensure consistent deal momentum and eliminate bottlenecks.
  • Commercial & Financial Oversight: Operate and manage internal Margin Calculator, price customized roles with strong financial discipline while safeguarding margin baseline across all deals. Also partner with leadership on pricing strategy and approvals.
  • Cross-Functional Orchestration: Coordinate closely with TA to maintain a strong "Ghost Pipeline" and align candidate presentation with commercial timing and client expectations
  • Operational Launch Excellence : Oversee transition from signed contract to successful operational go-live while ensuring readiness across all functions prior to launch. Also, proactively resolve risks that may delay onboarding or delivery.

Requirements

  • 5+ years of experience in client-facing roles, preferably in BPO, outsourcing, or staffing
  • Strong background in project management and stakeholder management
  • Proven ability to handle complex, multi-stakeholder deals
  • High level of commercial acumen (pricing, margins, financial discipline)
  • Experience working with international clients (EU/US preferred)
  • Comfortable working in a fast-paced, high-accountability environment
  • Strong familiarity with tools like Jira, ATS platforms, and video interview tools is a plus

Benefits

Competitive Compensation : Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedicationWellness & Perks : We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mindGrowth Opportunities : Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platformDynamic Environment : Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and culturesWork-Life Balance : Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal timeLocation:BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)Are you up for the challenge?The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!#helloconnect#LI-RemoteHealth insuranceRemote work optionsPerformance bonus

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hellofresh? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect