Employment Benefits Executive

About the role

The Employee Benefits Executive handles the end-to-end administration and servicing of group employee benefits (EB) insurance policies for our corporate clients. The role spans policy documentation, premium billing, staff movement processing, claims coordination, and record-keeping across both the insurer network and our CRM (HubSpot). We're looking for someone detail-oriented and client-focused, comfortable working across clients, insurers, and internal teams.

Responsibilities

• Policy Billing - Debit & Credit Notes
• Issue debit notes to clients on EB group policy renewals, ensuring premiums are accurately computed and reconciled against insurer confirmation.
• Process credit notes promptly following mid-term adjustments, including addition or deletion of insured staff.
• Track and follow up on outstanding debit/credit notes, coordinating with finance on collections and reconciliation.
• Client Servicing - Claims & Admin Support
• Act as the primary point of contact for clients on EB inquiries, including claims submissions, reimbursements, and pre-authorisation requests.
• Liaise with insurers to resolve claim disputes, delays, or documentation issues, advocating for fair and timely settlements.
• Help clients navigate EB digital tools (member apps, insurer HR portals), providing guidance and troubleshooting.
• Escalate unresolved insurer issues to the EB Manager with a clear summary of steps taken and recommended next actions.
• Pre-fill and follow up on onboarding and renewal documentation; track policy document and e-card issuance for timely delivery.
• CRM - HubSpot
• Maintain and update client policy documents (certificates, schedules, endorsements, letters of appointment) in HubSpot with version control.
• Upload new business, renewal documentation, and insurer correspondence promptly, linking records to the correct client and policy objects.
• Staff Movement & Policy Documentation
• Liaise with insurers to process member movements and maintain accurate census listings.
• Keep policy documentation organised and accurate, with timely follow-up on endorsements.
• Prepare client summaries covering insured headcount, coverage, and outstanding changes.

Requirements

• Education & Qualifications
• Diploma or Degree in Business, Finance, Insurance, or a related field.
• General Insurance certification (BCP, PGI, or equivalent) preferred; candidates willing to obtain certification will be considered.
• 1-3 years in insurance operations, employee benefits administration, or a similar client-servicing role.
• Prior exposure to group health, life, or EB products at an insurer or brokerage is an advantage.
• Skills & Competencies
• Proficiency in CRM systems; hands-on HubSpot experience strongly preferred.
• Strong numerical literacy for billing reconciliation and premium computation.
• Excellent written and verbal communication for client and insurer correspondence.
• High attention to detail and accuracy when managing large volumes of data.
• Organised and self-driven, able to manage multiple client accounts and deadlines.
• Proficient in Microsoft Office (Excel, Word, Outlook); familiarity with insurer EB portals is a plus.

Benefits

Additional Information

Employee Benefits Executive Full-Time, Permanent - Singapore (The Adelphi, Coleman Street)

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