Vice President, Revenue Operations

About the role

Bandwidth , a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

Responsibilities

• Develop and own the company's end‑to‑end Revenue Operations strategy, ensuring all GTM teams operate in alignment toward shared growth objectives.
• Planning and forecasting:
• Lead forecasting, pipeline health analysis, revenue modeling, quarterly business reviews, and executive reporting, leveraging AI and machine learning to improve accuracy and insight.
• Jointly with the Analytics team, inform and ensure the creation of a unified, AI‑ready revenue data model that fuels clean, trusted analytics.
• Process design and Enablement
• Build and execute an AI‑first roadmap that introduces automation, predictive analytics, and intelligent decision support across the entire revenue lifecycle.
• Oversee the full revenue technology ecosystem-including CRM, marketing automation, sales engagement, support platforms, analytics tools, and AI technologies-ensuring seamless integration and maximum usability.
• Embed AI‑powered workflows into onboarding, training, content delivery, and performance coaching.
• Design, document, and refine standardized GTM processes that drive efficiency, consistency, and an excellent rep and customer experience.
• Quota and compensation:
• Partner with Sales leadership on territory design, capacity modeling, headcount planning, quota methodology, and compensation structure.
• Develop, document and administer global compensation plans and models that facilitate the scaling of the business
• Lead cross‑functional strategic initiatives-including systems migrations and operational transformation efforts.
• What You Need:
• Education: Bachelor or Equivalent University qualification, MBA preferred but not essential

Requirements

• We are seeking a VP of Revenue Operations who will lead an AI‑first transformation of the revenue engine, using advanced automation, predictive modeling, and intelligent workflows to elevate performance across the organization.
• 15+ years' experience in global sales/revenue operations in a software company, with 10+ years in a senior leading capacity
• Direct experience leading sales teams with individual and/or group quota preferred but not essential
• Demonstrated experience implementing AI‑driven solutions or leading digital transformation within GTM or operations organizations preferred
• Skills and expertise:
• Deep expertise in CRM systems, revenue analytics, GTM process design, and modern tech stack architecture.
• Strong understanding of AI‑powered tools and their application across forecasting, lead scoring, customer health modeling, automation, and productivity enhancement.
• Ability to translate AI capabilities into scalable, practical workflows that enhance performance and efficiency.
• Proven ability to partner cross‑functionally and influence executive stakeholders.
• Deep understanding of marketing, sales, and customer success motions in SaaS, recurring‑revenue models and usage models.
• Experience leading strate

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