Agent Branch Support Subscription & Longterm (m/f/d)
External
Sixt · Lisbon, PortugalPrepare for this interview
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About the role
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and
Benefits
Additional Information
As an Agent Branch Support Subscription & Long-term , you will play a vital role in the daily operations and support of our branches. You will ensure smooth handling of renewals, payment issues, customer requests and branch communication. Apply now and join Team Orange! YOUR ROLE AT SIXT You monitor and manage contract renewals for subscription and long-term rentals, proactively addressing payment issues or overdue subscriptions You onboard premium customers to our long-term products, explaining processes and benefits clearly and efficiently You communicate with both SIXT branches and customers primarily via email, keeping all parties informed and supported You coordinate the internal ticket system, creating, tracking, and resolving service requests in a timely manner You use tools like Jira and Confluence to document, report, and manage workflows efficiently You identify opportunities to improve processes and contribute to a seamless experience for both branches and customers YOUR SKILLS MATTER Experience You have 2-3 years of experience in operational support or a similar role, with no specific industry background required Communication You communicate clearly and professionally in writing, especially via email, and are comfortable interacting with both internal teams and customers Organizational Skills You are proactive and able to independently monitor, prioritize, and follow up on multiple issues at once Tools & Systems You are confident coordinating ticketing systems and are familiar with tools like Jira and Confluence - basic Excel skills and comfort with simple data sets complete your profile Soft Skills You bring a customer-oriented, solution-driven mindset with strong teamwork skills Language You are fluent in English - fluency in French, Spanish, or additional languages is a plus
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