Call Center - Sales Trainer

About the role

Job Description: Purpose of the Position Trainer I is considered an entry level learning and development position at CBE Companies.The individual in this role will be spending their time learning and developing their own skills as a trainer. Trainer I will focus more attention on training of internal employees with less of a focus on the client and development of training content. Trainer I is expected to focus on their delivery and how it drives retention of the training material. Education and Experience Preferences Minimum 1-2 years in sales and/or collections (voice). Proven experience in: Objection Handling Negotiations (Payment plans, settlements, upselling/retention) KPI-driven environment (sales quota and conversion) Experience working with US-based clients/ direct communication style. Must be proficient in Word and Power Point, Excel knowledge a plus Excellent communication skills which would include making presentations in front of large groups of people as well as one-on-one coaching and developing Ability to multi-task effectively The ability to motivate and encourage new employees Must demonstrate the ability to manage large and small groups of people in a classroom environment Must have a self-motivated personality with the ability to transfer your energy and enthusiasm to large and small groups Strong desire to help others succeed both personally and professionally Drive for excellence and passion for continuous improvement Ability to travel to other branch locations if needed Duties and Responsibilities Drive revenue outcome through training effectiveness Develop negotiations, objection handling and closing behaviors. Bridge training to production KPIs ( RPC, Conversion rate, PTP etc.) Conduct 1-5 week new-hire training for classes that range from 5 to 36 representatives Teach and educate new hires on the various systems used in the call center Coordinate and facilitate the bi-annual education and testing of the annual Privacy and Security Training and any client specific required trainings as needed. Implement policies and procedures in the training environment Develop sound practices in new employees to be used once they are released from the classroom Be a leader by example Review course material and recommend changes, additions or deletions to enhance the effectiveness of the program; update course materials as directed Facilitate course/event set-up, including preparation and production of course materials and evaluations; maintain appropriate attendance records and rosters Act as the supervisor for new hires while they are engaging in new hire training Mentor, coach, and evaluate new hires to ensure classroom training success Understand, encourage, and exhibit CBE's Core Values; Leadership, Respect, Innovation, Continuous Improvement, and Integrity Be a role model and exhibit CBE's Pledge to Ethical Excellence at all times. In addition to the responsibility of new hires and training classes, this position will, in some cases, supervise and direct one or two team captains/training assistants in leading, developing, and guiding them to assist efficiently with training classes Make recommended hiring decisions Make recommendation for termination or disciplinary action Approving or denying time off during training Completing training performance reviews Suggestions for transfers opportunity Assigning work duties outside of training Change workload priorities The Company reserves the right to change or assign other duties to this position as appropriate. Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities. Must be able to remain in a stationary seated position up to 85% of the work shift. Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings. Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine. Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries. CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

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