Senior Manager, Customer Enablement

Responsibilities

• The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
• Strategic Enablement
• Partner with executive leadership to translate business priorities into scalable enablement initiatives.
• Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes.
• Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights.
• Program Ownership
• You will own end-to-end enablement programs from planning through execution and reinforcement. This includes:
• Building comprehensive enablement plans with clear objectives, timelines, and success metrics.
• Designing and delivering engaging instructor-led, self-paced, and live training.
• Developing playbooks, programs, learning paths, and reference materials with Toptal's LMS and other tools.
• Facilitating workshops, webinars, office hours, and reinforcement sessions.
• Measuring program effectiveness through adoption, engagement, behavior change, and business impact.
• Continuously improving programs based on feedback and performance data.
• Define success metrics before launching programs.
• Monitor adoption, participation, certification completion, and business outcomes.
• Collect qualitative and quantitative feedback from stakeholders and learners.
• Use data to refine programs and prioritize future investments.
• Share program impact with leadership through clear reporting and recommendations.
• You are comfortable leading projects independently, hosting meetings, managing multiple initiatives, and driving programs forward.
• Stakeholder Management
• Successful enablement depends on strong partnerships.You will:
• Build trusted relationships with Sales Leadership and cross-functional teams.
• Consult with stakeholders to understand business needs and recommend enablement solutions.
• Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities.
• Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers.
• Manage your stakeholder relationships while exercising discretion and independent judgment.
• Facilitate productive meetings, document decisions, and ensure clear accountability for next steps.
• You know when to drive decisions independently and when to escalate risks or dependencies appropriately.
• Change Management
• You will develop change management strategies that help sellers confidently adopt new processes, messaging, and tools. Responsibilities include:
• Creating reinforcement plans that extend learning beyond initial training.
• Driving long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement.
• Ensuring learning resources remain organized, accessible, and current.
• Supporting onboarding programs and knowledge management systems.
• Managing incoming enablement requests while balancing strategic priorities.
• Continuously evaluating and improving the seller experience.
• In the first week, expect to:
• Familiarize yourself with Toptal and the Customer team, initiatives, projects, and how t

Additional Information

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world's largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary: As a Senior Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes. You have experience building enablement programs from strategy through execution and understand how to influence change across complex organizations. You thrive in cross-functional environments, partner effectively with senior leaders, and translate business priorities into practical, high-impact learning experiences. In this role, you will support Sales Enablement strategy across Enterprise, SMB, Services, and new business organizations, ensuring our teams are prepared for evolving products, go-to-market strategies, sales motions, and customer needs. The existing Enablement team values cohesion, problem-solving, and a fun attitude! This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

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