TikTok Shop Strategist

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TIKTOK SHOP STRATEGIST A TikTok Shop Strategist at CTC is an expert in all things TikTok commerce. You will own an end-to-end client strategy, from shop structure and product selection to creator, media, and campaign planning. You will work closely with clients as their primary point-of-contact and lead strategist, analyzing performance data across shop, creator, and ad metrics to drive measurable GMV and contribution margin growth. You will mentor Junior and Mid-level Strategists, enforce best practices across the department, and partner cross-functionally with Creative, Community, Media, and Ops to deliver excellence for every brand you own. WHAT WE LOOK FOR This place isn't for everyone, but it might be for you if... YOU SET THE STANDARD You are committed to making decisions informed by research Your customer service is referenced as the bar that others strive to emulate You take pride in arriving to meetings prepared with insight to contribute You organize your time and say "no" appropriately so that you can attend to what is most critical You are committed to approaching challenge & failure with curiosity about how to improve Your word is trustworthy; you do what you say you will YOU ARE DRIVEN TO INCREASE VALUE You are passionate about building brands for the next generation You gather context ahead of meetings so that you arrive prepared with insight and input You clearly articulate your expertise so that even a beginner can understand the concept You are in the habit of documenting and reporting your work YOU CREATE AN ENVIRONMENT OF EXCELLENCE You seek opportunities to refine your skills without being prompted You desire to inspire others with your excellence and expertise You are willing to put in the reps to be an expert in your domain You resist the temptation to play victim; instead, you take 100% ownership over outcomes WHAT SUCCESS LOOKS LIKE NECESSARY SKILLS CLIENT STRATEGY & GROWTH Own end-to-end client strategy from shop structure and product selection to creator, media, and campaign planning Develop quarterly growth plans aligned with GMV, contribution margin, and brand goals Lead weekly client standups and quarterly reviews; communicate results with clarity and confidence Identify new opportunities (creator programs, promos, partnerships) that strengthen brand performance PERFORMANCE ANALYSIS & REPORTING Own performance results across shop, creator, and ad metrics; track progress weekly Deliver actionable insights: what worked, what didn't, and what's next Review GMV, contribution margin, and conversion data with your Associate Strategist and Media Buyer weekly Present clean, digestible reports that tell the story behind the numbers TIKTOK SHOP PLATFORM EXPERTISE Stay at the bleeding edge of TikTok Shop updates and ensure "what's working now" is documented and communicated across the team Enforce best practices across shop setup, product listings, creator programs, and campaign execution TEAM LEADERSHIP & EXECUTION OVERSIGHT Manage the day-to-day workflow with each role supporting each brand's Shop; ensure smooth coordination across creative, community, and operations Set clear expectations and priorities for the week; monitor Command Center hygiene Ensure all deliverables meet quality and timeliness standards; resolve blockers quickly and decisively CROSS-DEPARTMENT COLLABORATION Partner with Ops on new client onboarding, shop health, and system setup Work with Creative and Community to ensure content aligns with brand positioning and sales strategy Collaborate with Media to align ad strategy with organic momentum and creator performance CLIENT RELATIONSHIP MANAGEMENT Serve as the single point of contact for your assigned brands Keep clients informed, never surprised, meaning recap meetings, flag risks, and document decisions Translate client feedback into clear actions and manage expectations with honesty and professionalism Protect client trust by maintaining confidentiality and follow-through COMMUNICATION & LEADERSHIP Maintain consistent communication across the TTS department and escalate structural issues when patterns emerge Mentor Junior and Mid-level Strategists, providing guidance on complex account issues and professional development NEXT-LEVEL SKILLS TIKTOK PAID MEDIA EXPERTISE Hands-on experience managing TikTok Ads in conjunction with organic Shop performance CREATOR ECOSYSTEM KNOWLEDGE Deep familiarity with TikTok's creator landscape, meaning how to identify, vet, and activate creators that convert PROCESS & SYSTEMS DEVELOPMENT Experience building or refining department-level workflows, templates, and standard operating procedures DATA FLUENCY Comfortable pulling and interpreting raw data sets; able to QA reporting and spot anomalies before clients do DOMAIN MANAGEMENT Yes. This role mentors and provides oversight for Junior and Mid-level Strategists. Direct report count varies by team structure. ORIENTATION C

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