Technical Support Specialist - Utilities

Responsibilities

• Customer Support & Troubleshooting
• Respond to customer inquiries via phone, email, and other communication channels with professionalism and urgency
• Diagnose and resolve product issues using structured troubleshooting methods
• Clearly explain technical concepts to customers with varying levels of technical knowledge
• Document interactions, troubleshooting steps, and outcomes with accuracy and detail
• Customer Experience
• Build trust with customers by actively listening, clarifying issues, and confirming solutions
• Maintain a calm, confident presence when working with frustrated or impacted customers
• Use de-escalation techniques to manage challenging conversations
• Collaboration & Escalation
• Partner with cross-functional teams (Engineering, Product, Customer Care) to resolve complex issues
• Escalate issues outside your scope while maintaining ownership of the customer experience
• Support internal teams, including Customer Service, with product and configuration questions
• Operations & Workload Management
• Manage multiple customer interactions in a high-volume support environment
• Prioritize competing requests and adapt quickly during peak periods or service disruptions
• Participate in rotational on-call or after-hours support as needed
• What It Takes to Succeed
• Must-Have Qualifications
• Strong communication skills (verbal and written) with the ability to explain technical concepts clearly
• Ability to stay composed and effective in fast-paced or high-pressure situations
• Demonstrated problem-solving skills and ability to follow structured troubleshooting processes
• Strong attention to detail and documentation accuracy
• Ability to manage multiple tasks and customer interactions simultaneously

Requirements

• Bachelor's degree or equivalent experience in Information Technology, Engineering, or related field
• 0-2 years of experience in technical support, customer support, or a similar role
• Exposure to hardware, software, or connected/IoT products
• Familiarity with CRM or ticketing tools
• Work Environment & Schedule
• Office-based role located in the Milwaukee area
• High-volume customer support environment requiring frequent phone and computer use
• Ability to sit for extended periods and work in a team-oriented setting
• Participation in a rotating on-call schedule to support customer needs
• Competitive Total Rewards at Badger Meter:
• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance - Tuitio

Benefits

Additional Information

Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: As a Technical Product Specialist I at Badger Meter, you'll serve as a key point of contact for customers across North America-helping them troubleshoot issues, restore service, and get the most out of our smart water solutions. This is a high-impact, customer-facing technical support role where you'll combine problem-solving skills with clear communication to guide customers through real-world product challenges. You'll play a critical role in maintaining customer confidence-especially during time-sensitive or high-pressure situations. If you thrive on solving problems, enjoy helping customers, and can stay calm and focused in a fast-paced environment, this role offers a strong foundation to build a career in technical support, engineering, or product.

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