Coordinator, Patient Access

Requirements

• At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.
• Education
• High School Diploma or G.E.D. required
• Bilingual skills required
• Maintain annual CAC certification

Benefits

Additional Information

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page . Time Type: Full time Department: Registration All Locations: 1601 Washington Street Position Summary: Primarily performs all registration and scheduling related activities in the South End Patient Access Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request. As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills Schedule: Monday - Friday. 8:00AM - 5:00PM including evening, weekend and holiday rotations Duties and Responsibilities: Acts as a mentor to new and existing registration staff. Works with supervisor to orient and train new staff to department policies, procedures and workflow. Schedules appointments for all patients as requested by the patient or provider. Sets up the recalls for returning patients as instructed by the provider Answers the telephone in a polite and courteous manner. Identifies the department and introduces self. Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team Manages all incoming and outgoing in basket messages Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process. Utilizes Dental/Optical software according to the department Verify insurance in advance and same day. Skills/Abilities Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels. Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal Demonstrate flexibility while being able to multi task and in a fast-paced environment.

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