IT Helpdesk Support Engineer
External
Kris Infotech · SingaporePrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Requirements
- Top 3 Mandatory skills:
- Experience in handling ticket management and escalations in a service desk environment.
- Strong troubleshooting and problem-solving skills for application-related issues.
- Hands-on experience with ServiceNow or similar ticketing systems.
- Skills which are good to have/optional:
- Familiarity with ITIL processes (e.g., incident, problem, and service request management).
- Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations.
- Experience in customer-facing or end-user support roles, with strong communication and user engagement skills.
Additional Information
Job Description: As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues. You will play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively. Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction. The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at KRIS INFOTECH PTE. LTD.? Share your experience