General Manager

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For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. Take Ownership of and Build a Branch for the Nation's Leading Provider of Care in the Home Are you a dynamic people leader who is eager to impact a branch by driving growth and making a positive difference in the healthcare world? If this sounds like you, consider joining the team as a General Manager for Grand Strand at TheKey. This is a role with exciting opportunities and the ability to help expand our business. Consider just a few of the advantages of this role: You will make a visible impact as you manage growth and ensure that we have the client and caregiver pipelines to support future growth. This is an excellent role for a confident go-getter who is energized by a changing and complex environment with a lot of moving parts. As a mission-driven organization, you will enjoy the satisfaction, autonomy and fulfillment that comes with knowing that you are positively influencing our patients, caregivers and community as a whole. We are proud of our supportive and inspirational leadership group and unique culture, and we will look to you to continue to cultivate and foster this positive, transparent and "people-first" environment within your assigned area. We have high but reasonable standards and you'll be working with a team of exceptional professionals. Pivotal to your success will be your ability to establish credibility and build trusted relationships with a variety of stakeholders including referral partners, colleagues, clients, caregivers, and other key contacts. As the General Manager, you will be responsible for the following key areas: Managing growth and ensuring that we have the client and caregiver pipelines to support future growth Displaying strong people management skills Supporting and managing all phases of the operation including sales, client care / customer service, staffing / logistics, recruitment, operations / compliance Owning P&L, including the ability to manage margins and make financial decisions We're looking for a leader with a background managing high-functioning teams in the healthcare industry. The ideal candidate will have experience managing diverse teams where most individuals are hands-on or clinical. This is a role that will require exemplary strength in hiring, recruitment, and people relations. You'll ensure that we have the talent and team culture in place on a local level, own the training and professional development of team members and smooth functioning between departments Additionally, it's important to note that you will need to be hands-on with high profile clients and referral sources, and be prepared to manage high importance client and caregiver issues. You can expect to spend 60-70% performing hands-on work related to referral sources and clients and 30-40% on people and process management. Role Specifics To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. More specifically, your essential duties and responsibilities will include: Building an expertise in every phase of TheKey operations, starting from client management and caregiver team recruitment and development to staffing operations, human resources, client acquisition and lead intake, client care management, and referral marketing Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them into TheKey clients Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications and regular client interaction to ensure the ongoing client satisfaction Overseeing day-to-day operations of the office which may include facilities issues or emergencies, identification of new office space, liaison with property managers, etc. Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-pot

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