Operational Program Manager

About the role

The Operational Program Manager is responsible for comprehensive coordination and oversight of multiple clinical and operational programs, including eConsults, Genetics- Breast Cancer and Colon Cancer pathways, regional vaccine clinics, Lumentics, and monthly QGenda statistical reporting. This role serves as the primary liaison for Riverside Medical Group supply chain initiatives leading data collection, developing business cases and ROI analyses, and ensuring alignment with organizational goals. Additionally, the manager serves as the VAT (Value Analysis Team) representative, driving initiative, execution, supporting product and equipment evaluations, and coordinating the advancement of key projects across service lines. Through strong analytical insight, cross functional collaboration, and effective program leadership, this position ensures operational continuity, program performance, and strategic value for the medical group.

Responsibilities

• Demonstrates leadership behaviors that promote a culture of trusting relationships at all levels within Riverside. Practices inclusion and values diversity. Creates enthusiasm and celebrates success.
• Aligns with strategic goals. Recognizes and acts on opportunities that improve and grow the organization. Identifies goals and motivates teams to achieve goals. Proactively monitors key performance indicators and makes real time adjustments
• Demonstrates personal accountability of resources. Meets or exceeds annual revenue budget (if applicable). Demonstrate flexibility to increase service access to customers.
• Responsible for demonstrating Riverside Care Difference behaviors. Leaders ensure accountability for positive customer experience. Sets and maintains high standards of service. Demonstrates care commitments in all interactions. Anticipates and adapts to customer needs to enhance their experience

Requirements

• Education
• Bachelors Degree, Healthcare-related field strongly preferred. (Required)
• 2 years Professional experience in healthcare operations or program coordination. (Required)
• 3-4 years Progressively responsible experience preferred, including exposure to operational workflows, data tracking, and cross functional collaboration.
• (Required)
• Skills and Abilities
• Demonstrated ability to efficiently navigate, interpret, and utilize electronic medical record (EMR/EHR) systems to support clinical operations, performance moni

Benefits

Additional Information

Newport News, Virginia Hiring Range $81,000.00 - $111,375.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

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