Administrator, Shared Services

About the role

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank. The Administrator, Shared Services is responsible for the accurate and timely processing of financial transactions and account maintenance activities within the shared services portfolio. This role supports operational efficiency and ensures data integrity across customer accounts by collaborating with internal stakeholders including Contact Centre, Collections, Fraud, Legal, Funding, Renewals, Discharge and Finance. Transaction Processing & Account Maintenance Process financial and non-financial transactions including adjustments, payments, reversals, and account updates Perform account maintenance activities in accordance with established procedures Ensure all transactions are completed accurately and within defined service level agreements (SLAs) Operational Support Support daily operational workflows, including queue management and service request processing Generate and review system reports to identify and resolve discrepancies Respond to internal inquiries from departments such as Contact Centre, Collections, Fraud, and Finance Reconciliation & Reporting Perform account and transaction reconciliations to ensure data accuracy and completeness Investigate and resolve variances or exceptions in a timely manner Maintain tracking logs and provide reporting for operational and audit purposes Quality Control Conduct regular quality checks and audits on processed transactions and account setups Document findings and escalate discrepancies to management as required Support adherence to internal controls and risk management practices Convenience Cheque Processing Review and validate convenience cheque requests against client and account information Process cheque postings, stop payments, and related servicing requests Ensure compliance with fraud prevention and operational controls Risk & Compliance Adhere to all applicable regulatory requirements, internal policies, and procedures Ensure all activities align with organizational risk management frameworks Escalate potential risks, control gaps, or policy breaches appropriately

Requirements

• Post-secondary degree or diploma in Business, Finance, or related field
• Minimum 2 years of experience in financial services operations
• Credit card operations experience preferred
• Call centre or customer-facing financial services experience is an asset.
• Strong financial acumen with attention to detail, including knowledge of credit card operations, risk, and compliance
• Advanced analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills with proficiency in MS Office (Excel, Word), and a collaborative, customer-focused approach
• What you'll love about working here:
• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life's big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.
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