Agent, Inbound Sales - Pet

Responsibilities

• Receives and makes calls from/to prospects, qualifies new potential policyholders and explains policies and endorsements offered, recommends type of coverage based on analysis of prospect's circumstances and needs.
• Handles inbound renewal calls and/or initiates outgoing calls, following up on existing or prior policyholders, and perform standard and recommended sales techniques and processes to retain, upgrade, sell or consult with prospects and customers. (See Sales Requirements)
• Calculates and quotes premium rates for recommended policies, endorsements and renewals.
• Performs initial underwriting review of pet eligibility.
• Follows and abides by all insurance laws and regulations as they pertain to the Sales Representative and Pet Insurance in the delivery of the details of the policy and processes.
• Collects premiums from policyholders and inputs payment data.
• Anticipates future needs and calls on established customers to renew and upgrade accounts.
• Develops personal time management and organizational tools.
• Retains responsibility for personally sold policies to retain them and avoid cancellations within reason and in compliance with company policies, procedures and guidelines during the term of the policy.
• Maintains accurate and through documentation, follows up on medical and pending applications with Underwriting, vet clinics, and policy holders until the application is approved or declined by either the policyholder

Requirements

• Property & Casualty license preferred and will be required to be licensed in all 50 states: All onboarding expenses for licensure will be covered by Nationwide.
• Sales Agents will be required to maintain licensure through completion of required Continuing Education credit as a condition of employment.
• Requires 2 years of Sales experience; preferably in a call center environment, a professional, team-player attitude, strong computer skills.
• Knowledge:
• Must be knowledgeable and experienced in standard sales process of prospecting, appointment setting, needs analysis, objection handling, presentation skills, negotiations, closing skills, account maintenance and follow-up.
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Benefits

Additional Information

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Come join the Nation! Nationwide's Pet Insurance, which markets and sells pet health insurance, is hiring. We are seeking sales professionals who want an unlimited commission structure with a base salary. All our leads are incoming, driven by our marketing efforts, referrals and by veterinarians. As the leader in the pet health insurance industry, we are an organization founded by veterinarians and operated by passionate pet lovers. Here, you will work alongside the best talent, chart your own career course, and contribute to company growth in a fun, fast-paced team environment. Scope of the Position: In these full-time roles at our modern call center, you will receive phone calls (leads) with the intent of promoting and selling Pet Insurance, endorsements, renewals and services to potential and existing policy holders. You will also be expected to follow up on leads and applicants to complete their pet's policies. You may also provide a basic level of Customer support. Hours of Operation: During training, you will work FULL-TIME Training hours are usually from 9:00 am PST - 6:00 pm PST; Monday - Friday. Schedules will be assigned based on business needs and commence upon completion of full-time training. The call center is operational Monday through Friday, 5:00 am -7:00 pm (PST) and Saturdays 7:00 am - 3:30 pm (PST). The right candidate must be flexible to work any of these shifts. Shifts are awarded by business need and by performance.

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