Product Manager

About the role

Kin makes life simpler, more affordable, and better for homeowners - especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident - so homeowners aren't left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2026) Inc. 5000 Fastest-Growing Private Companies Forbes' Fintech 50 (2023-2026) Great Places to Work Certified (2024-2026) Most importantly, we're building Kin to be a place where people do meaningful work with real impact - for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we're building, visit kin.com and see how we work . We're looking for a Product Manager to reimagine the homeowners claims experience - one of the most consequential moments in a customer's relationship with Kin. When someone files a claim, they're often dealing with the worst day of their year. Our job is to make sure technology helps them get back to normal faster, and that the adjusters working on their behalf have the tools to do their best work. This role sits at the intersection of customer empathy and technical depth. You'll own adjuster technology and customer-facing technology - building a data-driven roadmap, partnering with a dedicated engineering team, and influencing a cross-functional group that includes design, user research, and claims operations. If you're energized by complex domains with real human stakes and you want to drive innovation in a space that's long overdue for it, this is the role for you.

Responsibilities

• Define and own the claims technology product roadmap, balancing near-term feature delivery with longer-horizon whitespace innovation, in close partnership with the rest of the product team, stakeholders, and engineering
• Lead discovery efforts - digging into data, conducting user research, and identifying the highest-impact problems facing adjusters and customers - then translate findings into prioritized product plans
• Drive end-to-end delivery with your dedicated engineering team, from roadmap socialization and story writing through sizing, build, and launch
• Own the rollout and adoption of new features, including stakeholder communications, training, and change management across claims operations
• Define, track, and evangelize the KPIs that demonstrate product success, and use performance data to continuously sharpen your roadmap
• Motivate and connect your development team to Kin's broader mission, ensuring daily work links to meaningful customer and business outcomes
• Success in This Role
• By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you've helped make.
• The claims adjuster experience has measurably improved - key friction points are resolved, and adjusters are spending more time on high-value work
• A roadmap grounded in qualitative and quantitative data is in place, with stakeholder alignment across claims, engineering, design, and leadership
• Feature launches have shipped with clear success metrics, and early signal is being used to inform what comes next

Requirements

• 3+ years of software or technology product management experience, including ownership of a roadmap and end-to-end delivery with an engineering team
• Experience working in agile environments at a startup or high-growth company, with the ability to move fast, adapt to shifting priorities, and drive clarity from ambiguity
• Demonstrated ability to use data to drive decisions - including hands-on experience with BI or analytics tools such as Tableau, Looker, or Adobe Analytics
• Experience conducting or closely collaborating on user research, a

Benefits

Additional Information

Quick Summary Help create the future of claims at a fast-growing insurtech. 3+ years PM experience required. Agile, data-driven, and high-impact from day one.

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