Associate Supervisor, Adapted Exam Centre

Requirements

• Bachelor's degree in education, social work, management or related field or equivalent combination of education and experience. A master's degree is considered an asset.
• Supervisory or leadership experience,

Benefits

Additional Information

Follow us on LinkedIn Posting Reason: New Position Job Type: Employee Anticipated Duration in Months (for contracts and temporary assignments): 12 Job Family: Customer Service # of Open Positions: 1 Faculty/Service - Department: Student Affairs, Operations & Exam Centre Campus: Main Campus Union Affiliation: SSUO Date Posted (YYYY/MM/DD): 2026/07/02 Applications must be received BEFORE (YYYY/MM/DD): 2026/07/13 Hours per week: 35 Salary Grade: SSUO Grade 10 Salary Range: $80,942.00 - $102,245.00 About Student Affairs: Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There's nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we're sure that you'll enjoy the experience as much as our students do. Position purpose : Support the development, implementation, and continuous improvement of services offered through the Adapted Exam Centre, aligned with the University of Ottawa's commitment to accessibility, equity, and support for students with disabilities. Ensure the delivery of high-quality, secure, and confidential exam accommodations, for a diverse student population across multiple faculties and modalities (in-person and virtual). Manage complex cases and act as a key resource for accessibility-related issues. Oversee the planning, coordination, and evaluation of adapted examination services, including scheduling, invigilation, assistive technologies, and compliance with institutional policies and accessibility standards. In this role, your responsibilities will include: Operations Management Support the implementation of standardized processes and procedures required to maintain day-to-day operations and continuity of service, including, but not limited to, procedures regarding student registration with the service, student access to the service, collaborative processes with faculties and other services, and overall operations. Human Resource Management Support the supervision, training, and evaluation of proctors, work-study staff, and administrative staff. Monitor performance using key indicators to ensure alignment with service standards and accessibility requirements. Assist in planning, prioritizing, and assigning work across short-, medium-, and long-term needs to meet operational demands and strict exam timelines. Continuous Improvement Ensure team members have the appropriate training, tools, and resources related to accessibility practices, assistive technologies, and inclusive service delivery. Promote a culture of continuous improvement focused on enhancing student experiences and operational efficiency. Conflict Resolution and Support for Complex Cases Act as a resource person for complex exam accommodation issues and support staff in resolving sensitive situations with students, faculty, or partners. Address complaints and implement timely, fair, and equitable solutions while maintaining confidentiality. Provide recommendations to management on escalated or exceptional cases. Innovation and Quality Assurance Identify, develop, and implement new procedures and initiatives to improve accessibility, efficiency, and a culture of hospitality in the delivery of adapted exams. Monitor and evaluate service quality and compliance using data, feedback, and established benchmarks. Data Collection and Management Compile and analyze operational data related to exam accommodations, service usage, and performance metrics. Prepare reports to support planning and decision-making and provide data-driven recommendations to management to enhance services. Service Continuity Ensure continuity of service during peak periods of staff absences by stepping into operational roles as needed, including front-line coordination, invigilation oversight, or technical support for adapted exam delivery. Financial Management Assist in monitoring and controlling financial processes related to the Adapted Exam Centre, including budget tracking, resource allocation, expense verification, and inventory control.

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