Human Services Planner/Evalulator III

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Division of Mental Health, Developmental Disabilities and Substance Use Services is the State agency charged with responsibility for developing, providing and overseeing publicly supported mental health, developmental disabilities, and substance abuse services in North Carolina. The Division collaborates with other state agencies within and outside of NC DHHS to improve services and supports related to mental health, substance use and intellectual and other developmental disabilities. The Performance and Oversight Section is a best practice team focusing on systemic-level interventions designed to ensure best practice related to prevention, diversion, and intervention activities in the areas of Mental Health, Intellectual and Developmental Disabilities and Substance Use Services. This team provides leadership regarding evidence-based best practices, innovations, and improved systems performance in coordination with stakeholders across health, public safety and corporate sectors. The section is home to the state's Controlled Substance Reporting System, an evidenced based approach to support the use of controlled substances for medical purposes by providing prescribers with information to support critical decision making. The program combines innovative technology with rapidly evolving customer services and relations, ensuring users receive the most up to date information possible. The Primary Purpose of this position is to provide programmatic support to the state's prescription drug monitoring program (PDMP), known as the North Carolina Controlled Substances Reporting System (NCCSRS). This position provides essential functions of the system through customer service, developing and maintaining user resources, facilitating and providing in-person and hybrid trainings, educational and outreach initiatives for system users; and monitoring essential business functions such as fiscal and contractual operations. This position reports to the Senior Manager to assist with program planning, evaluating program performance, recommending approaches for improving the program experience for service users and to implement plans and initiatives as directed. Knowledge Skills and Abilities/Management Preferences Salary Range: $63,927 - $111,871 Recruitment Range: $63,927 - $87,889 Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred: - Considerable knowledge of human services administration and community planning concepts, and of human service programs and supportive services in the functional areas to which assigned. - Ability to provide guidance to state and local management in planning new or improved programs, and to communicate effectively with professional and administrative personnel. - Working knowledge of state and federal controlled substances acts, and other pharmaceutical guidelines and services. - Experience managing multiple projects, demonstrable customer service expertise, multi-tasking skills, and experience completing time-sensitive, assigned tasks efficiently. Posting closes at 11:59 p.m. the night before the end date. About the NC Division of Mental Health (DMH): The North Carolina Department of Mental Health provides quality support to achieve self-determination for individuals with intellectual and/or developmental disabilities and quality services to promote treatment and recovery for individuals with mental illness and substance use disorders. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for state benefits . Supplemental Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executi

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Additional Information

Agency Dept of Health and Human Services Division Mental Health Job Classification Title Human Services Planner/Evaluator III (NS) Position Number 65026088 Grade NC18

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