Security Report Writer

Responsibilities

• ROLE EXPECTATIONS
• Responsibilities include, but are not limited, to the following:
• Respond to calls for service to gather all pertinent information related to the creation of a report.
• Strong interpersonal skills and a friendly, solution-oriented approach
• Be able to effectively communicate with Members of Security and Management.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.
• Makes chip fills, jackpot verifications.
• Maintains accurate and detailed logs and records of security incidents.
• Regularly provide escorts of money and people in money-handling positions.
• Provides first aid, including CPR when necessary.
• Patrols all sections of property to identify safety hazards and areas of vulnerability.
• Interviews, investigate and document all applicable incidents in accordance with company policy.
• Assist with Lost and Found Inquiries
• Receives incoming security calls (Via two-way radio, telephone and in person) from employees and guests.
• Report Writers may be required to call previous guests to gather information via telephonic report.
• Enforces all company policies and procedures.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
• Be in an assigned area by designated time, with company issued equipment, ready to work.
• Report Writers, like all other Security Personnel, will interact with guests and employees in a positive manner.
• Understand and perform duties of assignment.
• Respond quickly and courteously to patrons' needs, questions, comments, or concerns with answers and/or action.
• Submit assigned reports as directed.
• Other job related duties
• SUPERVISORY RESPONSIBILITIES
• N/A

Requirements

• Excellent customer service skills with a focus on professionalism and positive client interactions
• Organizational and time-management skills
• Analytical abilities
• Exceptional attention to detail
• Interpersonal skills
• Advanced computer skills, with an aptitude to learn new systems and procedures
• Knowledge of incident management systems
• Must regularly lift and/move up to 10 - 20 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces
• Must be able sit for extended periods of time
• PREFERRED
• Previous experience working in a similar resort setting
• CERTIFICATIONS, LICENSES, REGISTRATIONS
• Must be able to qualify for licenses and permits required by federal, state and local regulations.

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