Outpatient Care Manager

About the role

The Outpatient Care Manager provides comprehensive care management services to patients and their families in an outpatient setting. This role focuses on promoting optimal functioning and quality outcomes throughout the rehabilitation and recovery process. The Care Manager collaborates with patients, families, and interdisciplinary teams to ensure continuity of care, adherence to treatment plans, and compliance with healthcare standards. Staying current with clinical best practices through continuing education, research, and program development is essential. Essential Job Responsibilities Care Coordination & Management Provides care management services to patients and families across outpatient programs. Conducts initial psychosocial assessments to evaluate family functioning, coping skills, health literacy, and adjustment to disability or chronic conditions. Develops and implements individualized care plans that address medical, psychosocial, and educational needs. Education & Support Educates patients and families on treatment plans, community resources, and evidence-based practices for managing chronic or complex conditions. Promotes patient and family engagement in care planning and self-management strategies. Continuity of Care Coordinates transitions between outpatient services and other levels of care (e.g., home health, school-based services, vocational rehabilitation). Provides community resource information and supportive services to prevent gaps in care and reduce risk of hospitalization. Resource Navigation Identifies and addresses barriers to care, including financial, transportation, and equipment needs. Assists families in accessing funding sources and community resources for non-covered services or equipment. Communication & Collaboration Serves as liaison between patients, families, providers, and external case managers to optimize quality and cost-effective outcomes. Participates in interdisciplinary team meetings to represent patient and family needs and preferences. Facilitates family conferences when needed to align goals and interventions. Documentation & Compliance Maintains accurate and timely documentation of assessments, progress notes, and outcomes in accordance with organizational standards. Ensures compliance with healthcare regulations and confidentiality requirements. Advocacy & Quality Improvement Functions as a patient advocate, promoting self-determination and informed decision-making. Supports program development and quality improvement initiatives to enhance outpatient care delivery. Professional Development Participates in orientation and training of new staff. Supervises student interns as appropriate. Engages in continuing education and research to maintain clinical expertise. Leadership Must-Haves will be followed for patient and staff interactions: We'll embrace all people by: T reating everyone with dignity and respect. O pening more doors to opportunity for others to succeed. G rowing talent and people. E nsuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. T aking action against discrimination. H onoring our differences and how we collaborate. E ducating staff, patients and the communities we care for. R estoring hope and freedom, together. Rounding Thank You Notes Employee Selection/Peer Interviewing Key Words at Key Times AIDET® + Promise Standards of Behavior Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications Must have earned a degree in one of the following: RN, Masters in Social Work, Masters in Counseling or related field from an accredited school. At least 3 years of experience as a care manager in a health care setting. Current professional license with the State of Michigan in the area of practice is required. Possesses and demonstrates competence in an identified area of clinical expertise. Excellent verbal and written communication skills, expressing self in a clear, concise, and professional manner. Ability to work c

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Additional Information

Outpatient Care Manager Employment Type Full-time - Days

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Company Intel

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