Senior IT Business Analyst (Cloud)

Responsibilities

• As a Digital Business Analyst, you will work as a key project team member to support the agency and collaborate with stakeholders, fellow project managers, solution architects, technical services consultants and vendors to deliver and manage digital solutions.
• What will you be working on
• Partner with the business teams to elicit business and agency's needs through human-centric and visual methods such as interviews, workshops, process modelling, journey mapping, and data analysis.
• Apply design thinking / service design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions
• Evaluate and recommend suitable technology while aligning with company's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG tech stack)
• Work with business teams to develop user stories, functional/technical specifications and acceptance criteria
• Ensure product/system readiness for smooth deployment, adoption and exam operations
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (operations management)
• Assist the business team to identify new opportunities and problems to solve for the agency's digital transformation
• Build deep knowledge of agency's business and operations and identify opportunities to support the transformation of agency's business / operation

Requirements

• Minimum 5-7 years in technical business analysis roles
• Strong knowledge of software development lifecycle and DevOps
• Core Technical Competencies:
• Good understanding of cloud-based applications and familiar with AWS (S3, RDS, CloudWatch, EKS, etc.)
• Experience with monitoring tools (ELK stack, Splunk, or similar) for log analysis
• Business Analysis with Technical Depth:
• Technical Requirements Translation: Ability to bridge business requirements with technical implementation
• Vendor Management & Technical Oversight: Experience in evaluating technical deliverables, conducting code walkthroughs, and enforcing development standards
• System Integration Analysis: Understanding of API integrations, data flows, and system architecture
• Support the definition and management of non-functional requirements (e.g. performance, security, scalability, resilience, DR) throughout the solution lifecycle
• Support performance, stress and scalability testing for enterprise systems.
• Support security assessments, penetration testing and vulnerability remediation.
• Operations Support:
• Support UAT, track defect rates, and conduct system training
• Support high-stakes national examination operations by coordinating technical teams, vendors and stakeholders to minimise operational risks and rapidly resolve incidents
• Lead root cause analysis and continuous improvement for production incidents.
• Other skills:
• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams
• Strong analytical, conceptualisation, facilitation and problem-solving skills
• Good stakeholder engagement and communication skills with ability to influence and pitch ideas
• Good to Have:
• Code Review & Quality Assurance: Proficiency in reviewing vendor-delivered code across multiple programming languages with focus on security, performance, and maintainability standards
• Proficiency in code review tools (GitHub, GitLab, Bitbucket) and quality gates
• System Log Analysis: Expertise in analysing application logs, system performance metrics, and troubleshooting technical issues using log management tools
• Personal Attributes:
• A driven and motivated personality with the ability to rapidly learn, apply and execute
• Forward-thinking mindset with the courage to challenge conventional approaches
• Ability to navigate ambiguity, strong analytical and problem-solving capabilities
• Pragmatic approach to process improvement and operational efficiency
• Natural ability to build relationships across different levels of the organisation
• Drive cross functional collaboration efforts across teams / workstreams
• Build relationships with team, key stakeholders and project partners and vendors in aligning the execution/implementation of project goals

Additional Information

What you will be working on This pivotal role seeks a versatile professional to partner with internal and external stakeholders to deliver projects/products to achieve a common goal of shaping assessment through technology; by bridging assessment tech innovation, robust business operations, and complex government domains and driving operational excellence.

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Company Intel

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