Case Administration Officer (Social Service) - JL

About the role

Be part of the Government / Social Service sector and contribute to meaningful work that supports individuals and families in the community. Our client is looking for a committed and well-organised Case Administration Officer to provide administrative and operational support for case management and service coordination functions. This role is well-suited for candidates who are empathetic, detail-oriented, and interested in building a career within the public or social service sector.

Responsibilities

• Provide administrative and operational support for case management activities
• Process applications, verify supporting documents, and update records in internal systems
• Coordinate appointments, referrals, follow-ups, and scheduling matters
• Respond to enquiries via phone, email, and walk-in channels in a timely and professional manner
• Prepare reports, correspondence, case documentation, and related records
• Support officers with client follow-ups and tracking of case documentation
• Assist with procurement coordination, inventory tracking, and general operations support
• Accompany officers for outreach activities or home visits when required
• Perform general administrative duties and support any ad-hoc tasks assigned

Requirements

• Minimum Diploma qualification or equivalent
• Prior experience in administration, customer service, coordination, or case-related support will be an advantage
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong communication and interpersonal skills
• Organised, meticulous, and able to handle confidential information responsibly
• Comfortable with administrative systems and data entry tasks
• Able to work independently as well as in a team setting
• Candidates who can start immediately or on short notice will be preferred
• Preferred Attributes
• Strong interest in social service and community-focused work
• Empathetic, patient, and service-oriented mindset
• Responsible, adaptable, and able to manage multiple tasks in a fast-paced environment
• Why This Role
• Opportunity to work within the Government and Social Service sector
• Meaningful exposure to community support initiatives
• Structured and supportive working environment
• Hands-on experience in case coordination and administrative operations
• Convenient location with good public transport accessibility
• Only shortlisted candidates will be notified.
• Justin Lee
• Registration No: R22107715
• APBA TG Human Resource Pte Ltd
• EA License No: 14C7275

Additional Information

Case Administration Officer (Social Service Sector) Location: Singapore Contract Duration: Up to 12 months Industry: Government / Social Service

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