Operations Manager

Responsibilities

• Revenue Driver
• Strategic Growth: Develop and execute strategies to drive sales & profitability
• P&L Management: Monitor food costs, labor costs & ops expenses
• Sales Initiatives: Collaborate with the team to roll out new menu launches, seasonal promotions
• Data-Driven Decisions: Analyze sales data & customer feedback to identify trends, revenue opportunities, fix bottlenecks
• Oversee Multi-Outlet Operations
• Quality Control: Ensure food quality, service standards are excellent across outlets
• SOP Optimization: Review, refine, & enforce SOPs so that ops run like well-oiled machines
• Problem Solving: Point of escalation for operations, maintenance issues, and customer recovery
• Bridge the Gap: Ensure seamless communication & workflow between departments
• Team Development
• Leadership & Mentorship: Lead, motivate, & mentor outlet managers to take ownership of their outlets
• Training Programs: Design & implement training frameworks for new & existing staff, focusing on product knowledge, upselling &customer service
• Culture Building: Foster a positive, high-performing & supportive work environment. We want our staff to love working here as much as our customers love eating here
• Talent Management: Oversee hiring, performance reviews & career progression planning to reduce turnover and build a strong bench of future leaders.

Requirements

• Proven experience as an Multi-Unit Manager in the F&B industry
• A strong understanding of P&L statements, inventory management, and F&B cost controls
• Exceptional leadership skills with a track record of building and training high-performing teams
• A proactive attitude. You aren't afraid to jump on the floor during a dinner rush if the team needs you
• Excellent communication skills and the ability to connect with staff at all levels

Additional Information

At Abundance, we serve up hearty Taiwanese cuisine. If you have a passion for great food, a head for numbers, and a heart for people, we want you on our leadership team.

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