Technical Program Manager

Requirements

• Full-cycle product development expertise - A proven track record of success in leading global projects and navigating complex client accounts, with at least 10 years of relevant leadership experience in product development.
• 8+ years leading end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locations.
• Leadership Skills: 5 years of leadership experience, with an exceptional ability to lead high-performing teams, manage other managers, and influence cross-functional collaboration. Executive-level communication skills are essential for engaging with technical and business stakeholders.
• Technical Expertise: Demonstrated strength in Agile software development methodologies, managing actionable backlogs, and leading technical strategy for engagements. Your background will include significant experience in delivering digital products from conception to launch.
• Strategic Vision: Ability to absorb complex information and communicate effectively to both technical and non-technical audiences. You'll have a strong understanding of the external business environment and its impact on strategy and operations.
• Experience defining and maintaining program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectives.
• Experience in designing and implementing deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtime.
• Establish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation funding
• Experience in identifying and implementing AI-driven operational improvements
• Education: Bachelor's degree or higher in a related field. Relevant professional certifications and a record of continuous learning in product development and agile practices are highly desirable.
• Executive level written and verbal english communication skills. Demonstrated success communicating with, influencing, and setting expectations with technical and business stakeholders
• 5 year of consulting experience, preferably in a professional services firm or in an internal consultancy to executive stakeholders

Additional Information

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology - helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation - doing work that is open, portable, and built to last. We are building the future of enterprise AI. Technical Program Manager At 3Pillar Global, we're on a mission to craft breakthrough software products that power digital businesses. We're in search of an experienced Technical Program Manager to lead multiple high-performing product development teams. Your leadership will be instrumental in propelling our clients to success through robust governance, exceptional product delivery, and by fostering a culture of product development excellence. As a beacon of innovation and leadership at 3Pillar, the Technical Program Manager plays a pivotal role in orchestrating client delight. This is achieved through a relentless focus on achieving client business outcomes, facilitated by leading globally distributed teams in delivering products that transform businesses. Results are a must! Success in your role will be measured via a Delivery scorecard tied to account outcomes and client satisfaction, as well as revenue realization and direct margin targets. This role is expected to be 100% billable.

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