Senior Director- Infrastructure Operations

About the role

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Responsibilities

• Maintain platform reliability, operational efficiency and service quality across production and supporting environments
• Prioritize incident prevention, rapid incident resolution and structured change to protect service levels and user experience
• Define operational processes, managing incident and problem resolution workflows, overseeing capacity planning, and coordinating scheduled maintenance
• Establish and monitor performance metrics, delivers regular operational reporting, and presents risks and improvement opportunities to stakeholders
• Drive process standardization, identifying automation opportunities and ensuring operational documentation is current and accessible
• Partner with HR & Talent Acquisition on hiring & retention, with a view to becoming employer of choice.
• The role will require travel across office locations to support and mentor team.

Requirements

• Technical Skills
• The role requires a strong understanding of change management and operational risk mitigation practices.
• Ability to manage cross functional relationships and communicate effectively stakeholders
• Experience reporting operational metrics and service level indicators
• Experience in incident and problem management and running post incident reviews
• Leadership Skills
• Experience managing vendors and external service providers.
• Ability to work under pressure and respond to incidents outside normal working hours when required.
• Promoting a culture of transparency and trust, learning from mistakes, and staying updated on industry trends and emerging technologies.
• It's a bonus if you -
• o Think like a client: We care deeply about our clients' success. We ask, listen and learn - curious to understand first. Our passion drives excellence in everything we set out to do.
• o Act like an owner: We take accountability - working at pace to own our outcomes. We empower each other to make decisions. We're innovative - always finding better ways to deliver impact.
• o Win as one team: We value personal connections - moving forward together with clarity. We build inclusive and global teams - embracing different perspectives and ideas. It's always 'we,' never 'me.' We're determined to succeed together.

Benefits

Additional Information

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Senior Director- Infrastructure Operations to join our ever-evolving Infrastructure and Operations team and help shape the future of global commerce.

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