Concierge Receptionist - Night

About the role

Millennium Hotel and Conference Centre Gloucester London is seeking a Concierge Receptionist - Night to Assist arriving guests with their luggage and transportation requirements and provide guest service. To operate and maintain standard financial control procedures in order to ensure accurate accounting and reporting. To provide efficient and courteous front desk and reservations service to all guests. About the Hotel The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London. The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie. The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it,tailored to suit different types of guests. Concierge Receptionist - Night Key Responsibilities will include: Is aware at all times of activities in the city (theatre, arts, exhibits, concerts, shows, sports and leisure activities). Is also familiar with the city restaurants and has established contacts with them to provide maximum guest service. Performs all reasonable services a guest may require; anticipate guest requests and requirements in order to be able to satisfy them efficiently and promptly. Conduct is always friendly, courteous and professional in meeting guests needs. Ensures the proper handling of guest messages, mail, packages, flowers and faxes. Reviews all memos. Logbooks, messages, VIP lists, function sheets, etc. to ensure up to date and thorough knowledge of functions and happenings within the hotel. Requirement: Ability to multi task Capacity to proactively manage the operation Knowledge of Opera, Oracle and large hotel operation Skill in communication, guest service and leadership Strong communicator Personable Flexible Calm under pressure For you We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme #GLOCaterer

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