Billingual Customer Support Representative

Responsibilities

• Respond the GCC CCS Escalations consumer line escalations and/or back office escalations
• Comply with metrics and overall performance expectations
• Identify consumer needs via thorough analysis of the consumers' credit file
• Properly document of follow-up actions for partner departments best resolution
• Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office workframe
• Maintain complete and accurate client and project information
• Serve as a liaison between the consumer and the client for best case resolution
• Accountable a for any update required in cases resolution process
• What experience you need
• Fluent in English skills, both oral and written B2 or more
• 6 month experience with Knowledge of G-suite programs (Sheets,Docs,Slides,etc)
• High school diploma
• Internal Candidates:
• Must have a minimum of one year of tenure in their current position.
• No active disciplinary actions within the last three months prior to and during the recruitment process.
• Must not be on a Performance Improvement Plan (PIP).
• Primary Location:
• CRI-Heredia
• Function:
• Function - Customer Service
• Schedule:
• Full time

Additional Information

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. We are looking for a Customer Support Representative (Dispute Resolution) - Senior agent, someone who is results driven, with high adaptability to changes, quick learner and strong interpersonal skill. This person will be responsible but not limited to comply with the consumer's requests in the delivery of quality best results through inbound calls and back office tasks, assure on-time project completion and superior client care. All actions looking at goals fulfillment through a self-sufficient approach always looking for problem solving, with capabilities of recognizing process gaps in order to raise the flag when required.

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