Principal Technical Consultant

Requirements

• High school diploma, GED or equivalent certification
• At least 5 years of experience in product management, business analysis, relationship management or IT
• Associate's or Bachelor's Degree in Computer Science, Business or Technology
• Direct hands-on experience or technical familiarity with payment authentication protocols, specifically 3D Secure (3DS) and EMV standards
• Experience in a client-facing or client-impacting technical consulting role, managing external stakeholders and solving client processing issues
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
• Chicago, IL: $138,100 - $157,700 for Principal Technical Consultant
• Riverwoods, IL: $138,100 - $157,700 for Principal Technical Consultant
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.

Benefits

Additional Information

Principal Technical Consultant As a Lead Technical Consultant within our ProtectBuy (3D Secure) division, you will sit at the intersection of business strategy, customer support, and technical execution. You will champion improvements in fraud mitigation and payment authentication features into actionable support processes, and you will collaborate with product organizations and vendors to implement improvements and appropriate solutions. Serving as a trusted, client-impacting advisor, you will bridge the gap between internal product teams, stakeholders, and customers solving critical roadblocks. Your expertise in global payment standards (such as 3D Secure and EMV) will be vital in driving product execution and ensuring a secure, seamless transaction experience. Core Responsibilities: Technical Leadership: Lead and mentor certification and support staff, fostering a collaborative environment and guiding team toward high-quality delivery Initiative Planning & Monitoring: Develop, maintain, and track comprehensive project plans Strategic Decision-Making: Make critical determinations regarding functionality, certification and support requirements Subject Matter Consultation: Provide deep product and technical consultation to working teams to drive results, leveraging specialized knowledge of payment networks and 3D Secure protocols Quality Assurance & Sign-off: Review and formally sign off on completed certification projects, as well as user acceptance testing of system enhancements and new product development Client-Impacting Problem Solving: Proactively identify, troubleshoot, and resolve critical bottlenecks and issues, partnering with cross-functional and client-facing teams to clear roadblocks and to ensure that root causes are identified and actioned.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Capital One? Share your experience