RPA Specialist (Operations Automation Lead)

Responsibilities

• Automation Strategy & Opportunity Identification
• Identify, prioritize, and build a pipeline of automation opportunities across Operations (tolling, violations, processing workflows).
• Partner with Operations, Finance, and Product teams to assess where automation can drive cost efficiency, quality improvement, and scalability.
• Evaluate processes using data, SLAs, volumes, and defect rates to determine automation feasibility and ROI.
• Support leadership in defining the automation roadmap and prioritization framework.
• Design & Development of RPA Solutions
• Design, build, test, and deploy RPA solutions to automate manual, repetitive, and rules-based processes.
• Ensure solutions are robust, scalable, and aligned with system architecture and operational workflows.
• Develop automation using appropriate tools (e.g. UiPath, Power Automate, or similar), ensuring best practice coding standards.
• Document automation logic, workflows, and dependencies clearly.
• Operational Integration & Delivery
• Work closely with the Operations Manager and processing teams to embed automation into day-to-day workflows.
• Ensure minimal disruption during deployment and strong user adoption.
• Monitor automation performance and ensure solutions meet SLA, quality, and throughput expectations.
• Act as a hands-on problem solver, adjusting and optimizing automation based on operational realities.
• Performance, Reporting & Continuous Improvement
• Track and report on automation impact, including:
• o cost savings
• o efficiency gains
• o error reduction
• o throughput improvements
• Use data to continuously refine and optimize automated processes.
• Identify further improvement opportunities and feed them into the automation roadmap.
• Support the development of data-driven decision making within Operations.
• Cross-Functional Collaboration
• Partner with:
• o Operations → process expertise, workflow integration
• o Finance → cost control, ROI, business case validation
• o Product & Technology → system integration, dependencies, roadmap alignment
• Act as a translator between business and technical teams, ensuring solutions are both technically sound and operationally practical.
• Support change management and communication across teams adopting automation.
• Governance, Risk & Compliance
• Ensure automation solutions comply with internal controls, audit requirements, and data governance standards.
• Identify and manage risks related to automation (e.g. failure points, exception handling, system dependencies).
• Support audit processes and ensure traceability of automated workflows.
• Capability Building
• Promote an automation mindset within the Operations function.
• Train and support teams in working alongside automated processes.
• Contribute to building internal knowledge and capa

Additional Information

Who we are... Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-headquartered Verra Mobility Corp. currently operates in 15 countries and in 22 languages. We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Madrid, and Budapest, with a workforce of close to 100 people. Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location. Additionally, our European violations business specializes in helping major road operators and cities across Europe with the identification, notification, and collection of unpaid traffic, parking and mobility related fees. This business provides value to over 600 toll and ticket-issuing authorities in more than 17 European countries, through a pan-European service operated in more than 20 languages and more than 10 currencies. Role Purpose The RPA Specialist is responsible for identifying, designing, and implementing automation solutions across the European Operations function, with a primary focus on improving efficiency, scalability, accuracy, and cost performance within high-volume transaction processing environments. This role acts as a bridge between Operations, Technology, and Finance, combining deep technical expertise with strong operational understanding to deliver automation that drives measurable business impact. Operating as a peer to the Operations Manager, the RPA Specialist plays a pivotal role in transforming the function from manual, process-heavy operations into a scalable, technology-enabled delivery model.

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