Global Mobility Specialist (Bangkok Based)

About the role

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us. Global Mobility Specialist, Agoda, Bangkok Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, dynamic Global Mobility Specialist to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role. The Global Mobility Specialist plays a critical role in delivering a smooth, reliable, and positive employee experience for new hires and internal transfers relocating into Thailand. This role owns day-to-day immigration operations, supports stakeholders with expert guidance, and actively contributes to process improvement initiatives. Local candidates only In this role, you will get to: Manage and coordinate Thailand immigration process for expatriate employees, new hires, relocation, and assignment into Thailand Deliver immigration services accurately and on time, ensuring compliance with regulations and agreed service levels Advise and support employees and stakeholders on immigration requirements, processes, and timelines Ensure expatriates receive clear, sufficient, and accurate information throughout the visa and work permit journey Proactively manage issues and escalations, involving the right stakeholders to ensure timely and effective resolution Take ownership of assigned tasks and processes, identifying opportunities to improve efficiency, quality, and employee experience Interpret immigration regulations, internal policies, and guidelines to recommend appropriate and compliant solutions Contribute to the development, documentation, and implementation of process improvements and standard workflows Collaborate with cross-functional teams, vendors, and authorities to support people services and transformation initiatives Support and mentor junior team members to meet performance and quality expectations Contribute to team collaboration, knowledge sharing, and People team initiatives As part of a dynamic and evolving People team, the successful candidate will have opportunities over time to expand scope into broader employee lifecycle activities, including additional mobility services and global immigration support. Desired Skills and Experience Bachelor's degree or equivalent qualification Excellent command of English and Thai, with the ability to communicate professionally with Thailand government authorities and global embassies Min. 5-year experience in Thailand immigration, with experience in a BOI-registered company strongly preferred Strong attention to detail and accuracy, with a high standard of compliance and documentation quality Proven problem-solving skills, with the ability to interpret policies and guidelines to determine appropriate and practical solutions Experience in shared services, operations, or process improvement environments is a strong plus Strong interpersonal and communication skills, with a clear customer-service mindset and ability to work effectively in a multicultural environment Ability to influence and collaborate with stakeholders to reach realistic, compliant, and mutually acceptable outcomes Demonstrates professionalism, sound judgment, and a high level of discretion, confidentiality, and ethical integrity Please review our Hiring Process Guidelines before your interview - click here to learn how interviewing at Agoda works. Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual or

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