Client Insights Analyst

Responsibilities

• This role requires strong analytical thinking, attention to detail, sound judgment, and the ability to balance urgent business requests with longer-term reporting and analytical initiatives. The Client Insights Analyst plays a key role in helping the team deliver high-quality data services.
• Support the delivery of recurring reports, dashboards, data extracts, and analytical outputs
• Conduct analysis of platform, product performance and customer behavior data to help identify trends, anomalies, and business drivers
• Take well-scoped business questions and translate them into clear analytical approaches, outputs, and findings
• Write, validate, and maintain SQL queries used for reporting, analysis, and dashboard support
• Perform quality assurance on dashboards, datasets, metrics, and recurring deliverables to ensure accuracy and consistency
• Investigate business questions and summarize findings in a clear, organized, and business-relevant way
• Explain your analytical approach, methodology, and findings to internal teams and, as needed, in client-facing settings
• Contribute to documentation, metric definitions, data dictionaries, and reporting methodology to support a consistent source of truth
• Partner with Data Solutions, Product, and Engineering teammates to troubleshoot data issues and clarify reporting logic
• Support the Client Insights Lead in preparing materials for client-facing deliverables, working sessions, and business reviews
• What You Bring To The Table
• 3+ years of experience in analytics, business intelligence, data analysis, or a related role
• Strong SQL skills and experience using data to answer business questions, support reporting, and analyze performance trends
• Experience building and maintaining dashboards and reports in BI tools; Tableau experience preferred
• Strong analytical, problem-solving, and data validation skills, with the ability to identify trends, interpret results, troubleshoot inconsistencies, and communicate findings
• Strong organizational, written, and verbal communication skills
• Awareness of responsible data handling practices
• Alignment with iSeatz core values, including collaboration, accountability, curiosity, and customer focus
• Bonus Points
• Experience working with Snowflake or similar cloud data platforms
• Experience in travel, eCommerce, marketplaces, loyalty, or digital consumer products
• Experience supporting client-facing analytics, reporting, or product teams
• Exposure to product analytics, conversion analysis, or digital web analytics
• Familiarity with data governance concepts and data privacy and security best practices
• Pay Range for this Position:
• $77,000 - $90,000 USD
• Location
• This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!
• What We Bring To The Table
• iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years - recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.
• We trust our team members to use their expertise and creativity to deliver high-quality results - without micromanagement - and support them in building careers that are as dynamic and multifaceted as the work we do.
• We believe

Benefits

Additional Information

Our Mission iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world's leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more. What We Do We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions. We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

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