Hotel Front Desk Guest Services

Requirements

• Must be at least 18 years old
• Previous experience in hospitality, preferably in a front desk and restaurant role.
• Strong customer service skills with a friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficientl

Benefits

Additional Information

Find Your Future in Paradise! Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis. We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests. WHY CATALINA ISLAND COMPANY? The Catalina Island Company offers more than just a workplace - it is a destination for service, adventure and inspiration! In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub's, building the Catalina Country Club to house the team's lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world's largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort. We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests. Join a team that is as vibrant, dynamic, and unique as the island itself! As a Hotel Guest Services Attendant, you will be at the heart of delivering exceptional guest experiences. The location of property can vary although main responsibilities of managing the front desk to providing personalized concierge services, your role will be crucial in ensuring our guests have a memorable stay. Additionally, you will assist with breakfast & lunch service, coordinate guest personal golf cart use, handle luggage services, and work closely with our other partners of the company so guests feel pampered and have plenty of choices to explore the island. JOB RESPONSIBILITIES Job duties include, but are not limited to: Front Desk Services: Welcome guests with warmth and professionalism upon their arrival. Check guests in & out efficiently, ensuring accuracy in reservations and payment processing. Provide information about hotel amenities, dining options, and local attractions. Handle guest inquiries, requests, and complaints promptly and courteously. Concierge Services: Offer personalized recommendations and assistance to guests regarding dining, entertainment, and activities. Arrange restaurant reservations, transportation, tours, and other guest requests. Provide directions and maps to guests, ensuring they have everything they need for a pleasant stay. Handle special requests such as arranging celebrations, special occasions, or surprises for guests. Anticipate guests' needs and go above and beyond to exceed their expectations. Handle daily Wine & Cheese service Breakfast and Lunch Service: Assist with breakfast and lunch service, including greeting guests, taking orders, and serving food and beverages. Ensure that guests' dietary needs and preferences are accommodated. Maintain cleanliness and organization in the breakfast, lunch and guest pantry areas. Golf Cart Transportation: Assist guests with personal golf carts usage. Ensure cleanliness and maintenance of golf carts. Luggage Services: Assist guests with luggage handling, including loading and unloading from vehicles. Deliver luggage to guest rooms promptly and accurately. Coordinate Drives: Ensure guests are transported safely and efficiently to and from the hotel, heliport and airport on arrival and departure days. Offer guest transportation to and from town when requested. Administrative Tasks: Handle guest check-ins, check-outs, and payments accurately using the hotel's reservation system. Maintain records of guest interactions, requests, and preferences. Assist with other administrative duties as assigned by management.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at visitcatalinaisland? Share your experience