Manager, Enterprise Applications Integration

Responsibilities

• Integration Architecture & Leadership
• Serve as HRW's primary integration architect, overseeing end-to-end integration strategy, patterns, and data flows across core platforms (such as Salesforce or NetSuite) and third-party systems.
• Lead and manage the Integrations Team, providing direction, technical guidance, and performance oversight for developers working in Dell Boomi and other integration technologies.
• Partner closely with the Enterprise Applications CRM and ERP teams to ensure alignment across platforms and maintain architectural integrity across the full enterprise application ecosystem.
• Collaborate with Information Security and IT Operations to ensure integrations meet security, compliance, infrastructure, and operational standards.
• Work closely with business partners including FSDA in Development, FP&A, and Finance to ensure integrations support accurate data flows, operational needs, and long term business objectives.
• Cross-System Requirements & Solution Design
• Collaborate with business and technical stakeholders to validate integration requirements, ensuring accuracy, feasibility, and alignment with HRW's SDLC standards.
• Translate functional needs into scalable technical integration designs, including data mapping, API usage, orchestration flows, and system interdependencies.
• Create and maintain documentation for integration specifications, system diagrams, and data models.
• Integration Development & Oversight
• Oversee development, configuration, and maintenance of HRW's integration workflows, primarily using Dell Boomi.
• Manage versioning, deployment pipelines, and change management processes for all integration components.
• Ensure integrations are efficient, secure, resilient, and optimized for long-term reliability.
• Create reusable Boomi frameworks, patterns, and components to accelerate development and improve consistency across integrations.
• Define standardized error handling, retry logic, exception routing, and logging patterns for all integrations.
• Data Flow & Data Quality Management
• Maintain clear, accurate, and consistent data flow across core systems, supporting data integrity and reliable reporting.
• Partner with the CRM and ERP teams to define and uphold enterprise data standards, naming conventions, and data governance practices.
• Oversee proactive monitoring of integration performance, bottlenecks, and error rates.
• SDLC & Release Management
• Manage the full SDLC for integration-related development, including requirements, design, development, testing, deployment, and post-production support.
• Ensure all integration changes follow HRW's formal change management, documentation, and approval processes.
• Coordinate with other EA teams to sequence work across releases, minimize disruption, and ensure smooth system interactions.
• Manage integration environments across development, testing, and production, ensuring deployment pipelines are controlled, predictable, and compliant with SDLC standards.
• Testing, QA, & Issue Resolution
• Oversee QA processes for all integration updates, ensuring accuracy, performance, and data security before deployment.
• Act as an escalation point for integration-related issues, partnering with technical teams to troubleshoot and resolve complex cross-system challenges.
• Manage post-deployment validation and continuous optimization of integrations.
• Security, Compliance & Audit Readiness
• Ensure all integration processes comply with HRW's data privacy, security, and governance standards; particularly for sensitive human rights, financial, and donor data.
• Implement best practices for API security, encryption, monitoring, and access controls.
• Maintain audit-ready documentation for integration processes and system changes.
• Team Development & Knowledge Sharing
• Provide mentorship, training, and professional development opportunities for Integration team

Benefits

Additional Information

FULL-TIME JOB VACANCY Manager, Enterprise Applications Integration Enterprise Applications Division Multiple Locations Considered Application Date: June 25th, 2026 The Enterprise Applications Division of Human Rights Watch (HRW) is seeking a skilled Integration Manager to lead the Integrations Team . This role oversees all integration architecture, design, development, and maintenance across HRW's enterprise systems - leveraging Dell Boomi to bridge the connected app infrastructure, which includes Salesforce, NetSuite, Ultipro, among other connected platforms. The Integration Manager will supervise a team currently consisting of an Integrations Developer and a Junior Integrations Developer, ensuring high-quality delivery of data pipelines and cross-system automation that supports HRW's global operations. This position reports to the Enterprise Applications Director and must be based within commuting distance of one of the following HRW offices: New York, Chicago, Washington, Stockholm, Miami, London, Brussels, Amsterdam, Berlin, Nairobi, Stockholm, Sao Paulo or Johannesburg.

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