Jr Customer Support Associate (R/ Python)
External
Nielseniq · Bogota, ColombiaPrepare for this interview
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Jr. Customer Service Associate will be responsible of offering service to Issue Management team. The job will focus on developing coverages of level 1 and 2 (using established coverage gobal playbook) in order to assure an accurate and timely input. Expert on NIQ methodologies, global coverage playbook and local FMCG dynamic. Responsible for ensuring a clean input from client shipments data to guarantee an appropiate analysis against NielsenIQ information. Maintain continuos communication and support with Issue Management local team, to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them. Adhere to Performance KPIs to improve quality performances and maintain work discipline. Ability to manage complex and multiple databases. Analysis: ability to interpret and inter-relate variables to obtain accurate insights from data Ability to propose process automation or improvements Ability to generate client friendly communication on issue resolution, based on inputs from different functions in the organization Bachelor's or technical Degree with preference on Business Administration/ Analyst, Mathematics, Statistics, and/or Economics; 0-1 year of experience in related areas Excel and macros expertise is mandatory. Analytical skills and aptitude for database management are highly important. Statistical Knowledge Excellent organizational skills, meeting deadlines and follow-ups. Project management aptitude (critical path, task sequencing, problem solving, etc.) Skew towards accuracy, pro activity, and attention to detail. Experience with customer management English language proficiency is not mandatory, although it is desirable: writing and verbal (Intermediate). Advance knowledge in process automation or improvements using tools like Power BI / R/ Python and exploring the possibility of implementing AI (Artificial Intelligence) /ML (Machine Learning).
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