Operations Enablement Manager

About the role

Operations Enablement Manager The Operations Enablement Manager provides strategic leadership for internal communications, employee engagement, and change enablement across the Canada Insurance Operations (IO) organization. This role is accountable for ensuring consistent, clear, and impactful messaging that strengthens leadership visibility and delivers cohesive and aligned employee experience. The role owns the end-to-end engagement and communications strategy, including planning and execution of town halls, leadership cascades, and enterprise engagement initiatives. It ensures that all communications and engagement activities are aligned to business priorities, KPIs, and transformation initiatives, enabling effective understanding, adoption, and execution across the organization. Position Responsibilities: 1. Strategic Leadership & Direction Define and lead the Operations Enablement strategy , integrating internal communications, engagement, and change enablement across Canada IO Translate business priorities, transformation initiatives, and KPIs into clear engagement and communication frameworks Ensure alignment between organizational goals and employee experience through structured messaging and engagement approaches Identify opportunities to improve organizational effectiveness, engagement, and adoption of change initiatives 2. Communications & Engagement Ownership Own and oversee the internal communications and engagement strategy and roadmap Ensure consistent, aligned messaging across leadership levels, teams, and communication channels Provide direction on storytelling, messaging tone, and narrative development to support business priorities Drive a structured approach to leadership visibility, employee engagement, and feedback mechanisms 3. Leadership Partnership & Stakeholder Management Serve as a strategic partner to senior leaders and Directors , enabling effective communication and engagement with their teams Guide leaders in crafting and delivering key messages, cascades, and engagement plans Align stakeholders across functions to ensure consistent execution of communications and transformation initiatives Influence and support leaders in driving employee understanding, alignment, and adoption 4. Transformation & Change Enablement Lead the integration of change management principles into communications and engagement strategies Ensure all transformation initiatives are supported with structured communication, engagement, and adoption plans Oversee change impact awareness and ensure clear, timely, and proactive communication of changes Monitor and support organizational readiness and adoption outcomes 5. Governance, Planning & Execution Oversight Establish governance frameworks for communications, engagement activities, and operational cadence Oversee planning and execution of: Town halls Leadership cascades Key organizational forums and engagement initiatives Ensure strong execution discipline, prioritization, and alignment across all activities Maintain visibility over deliverables, timelines, and dependencies across the team 6. Insights, Measurement & Continuous Improvement Define and track KPIs and success measures for engagement, communications effectiveness, and change adoption Leverage insights from: Employee surveys (e.g., Gallup) Town hall feedback Engagement metrics Translate insights into actionable recommendations for leadership Drive continuous improvement of communication strategies, engagement approaches, and employee experience 7. Team Leadership & Capability Building Lead and develop a team of Specialists across: Internal Communications & Engagement Enablement, Coordination & Insights Provide clear direction, prioritization, and performance management Build team capability in communications, analytics, and enablement practices Foster a culture of accountability, collaboration, and continuous improvement 8. Enablement & Operational Excellence Ensure the team provides strong execution support, coordination, and follow-through for leadership priorities Drive standardization of: Communication processes Engagement planning Reporting and tracking mechanisms Enhance efficiency by leveraging tools, frameworks, and structured workflows Enable leaders to focus on strategy and decision-making rather than operational details We are looking for someone with: Education and Professional Background Bachelor's degree in Business Management/Administration, Communications, Public Relations, Marketing, Journalism or a related field. Relevant qualifications and accreditation in Change Management, Communications, or Project/Program Management are an advantage. Required Qualifications: 5-7 years of progressive experience in Internal/External communications, Employee Engagement, Corporate Communications or Marketing. Demonstrated experience leading communications strategies aligned to business priorities and transformation initiatives. Knowledgeable of var

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at manulife? Share your experience