ICT Help Desk Specialist

Requirements

• Diploma in computer engineering / information technology or equivalent.
• Availability to work outside standard business hours, including weekends and public holidays, when business needs require.

Additional Information

Working location: Tuas South Job Description & Requirements Minimum 3 years of hands-on experience providing Level 1 and Level 2 IT support in a corporate environment. Ability to troubleshoot and resolve Windows, Microsoft 365, networking, printer, and hardware issues independently with minimal escalation. Must consistently achieve a first-call resolution rate of at least 80% while maintaining high customer satisfaction scores. Required to support users outside normal business hours, including weekends and public holidays during critical incidents. Comfortable handling 50+ support tickets per day while meeting strict SLA response and resolution targets. Proven experience supporting Active Directory, user account administration, group policies, and endpoint management tools. Ability to work under pressure during system outages and provide timely updates to stakeholders and management. Must possess strong documentation skills and maintain accurate records for all incidents, changes, and resolutions. Expected to continuously learn and support new technologies with limited formal training. Candidates must demonstrate excellent communication skills and the ability to manage difficult users professionally during high-stress situations.

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