Manager, Recovery Support Specialist (FT)

Responsibilities

• The Manager, Recovery Support Specialist is responsible for the overall direction and guidance of the Recovery Support Specialist (RSS) staff. This position supervises employees and participates in the selection, orientation, counseling, and evaluation of RSS staff.
• Directs, supervises, and evaluates work of Recovery Support Specialist staff.
• Hires and develops new employees and conducts performance reviews. Motivates and mentors' staff to achieve department and company goals.
• P rovide s clinical supervision and oversees the quality of care . Ensures that Recovery Support Specialist staff are in compliance with Joint Commission Standards , training, and medical testing.
• Pe rform s duties of a R ecovery Support Specialist to help fill schedule as needed to ensure coverage . Ensures that staff have the necessary resources and training to provide successful individual care.
• Facilitates quality through chart audits as required for paraprofessional status.
• Works to lessen the instance of seclusion and restraint by building therapeutic alliance and exercising trauma informed care.
• Collaborates with leadership tea m to oversee the quality of care. E xp lores new projects and/or revenue sources for department and completes as assigned.
• Performs all other duties as assigned.

Requirements

• High School Diploma or equivalent
• 6 years of peer specialist or related experience
• Certified P eer Counselor (CPC) through the Health Care Authority's Division of Behavioral Health and Recovery
• 2 years of managerial experience
• Knowledge of multiple peer modalities (principles of recovery, WHAM, WRAP, etc.)
• Knowledge of Trauma Informed Care Philosophy
• Must be able to perform Safe Clinch restraint techniques
• Must be able to obtain a Food Handlers Card for the State of Washington (BHS/RSS positions)
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
• Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role
• Physical Requirements
• Safely perform physical interventions (e.g., standing, pivoting, reaching, kneeling, lowering to the floor, and supporting another person's weight)
• Lift, push, pull, or carry up to 50 lbs. occasionally
• Tolerate prolonged walking, standing, and observation in a fast-paced environment
• Work with individuals who may exhibit agitation, aggression, or unpredictable behavior
• It would be great if you had:
• Personal experience in recovery from mental illness and/or substance use/addiction
• Previous multi-entity healthcare system experience
• Knowledge of the Washington State b ehavioral health system principles
• Completion of specialized peer certifications (WHAM, ASIST, etc.)

Benefits

Additional Information

We're not just behavioral health people-we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

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