Airfreight Forwarding Manager (Import CS) [Changi - 5.25 days - up to $7000] - LCYL
External
The Supreme Hr Advisory · Shenton House, SingaporeS$60K–S$84K/yrFull-timeUnknownToday
ComplianceCross-functional CollaborationDocumentationLeadershipStakeholder Management
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
- Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
- Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
- Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
- Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
- Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
- Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.
Requirements
- Supervisory experience in airfreight import customer service and billing.
- Strong understanding of airfreight import processes, documentation, and customs requirements.
- Previous hands-on experience using Cargowise system
- Cheong Yeat Long | R25145358
- The Supreme HR Advisory Pte Ltd | EA 14C7279
Additional Information
Airfreight Forwarding Manager (Import CS) Location: Alps Avenue Singapore(Changi) Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am - 1:00pm Salary: $5,000 - $7,000 The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at THE SUPREME HR ADVISORY PTE. LTD.? Share your experience