Visitor Experience Supervisor

About the role

Visitor Experience Supervisor Responsible for: Visitor Experience Reception Team FTE: Full time (37.5 hours per week) The Role: RADA is seeking a team-oriented, customer-focused Visitor Experience Supervisor to join our Operations Team. This is a highly visible, customer-facing role responsible for ensuring a welcoming and inclusive experience for all RADA students, staff, audiences, visitors and course participants. You will work across three sites in close proximity, supporting RADA to achieve its business and customer service objectives. The role requires a proactive and dynamic approach, working closely with the team to maintain and enhance RADA's reputation as a leading drama school. You will support the Head of Operations and Operations Manager in delivering a first-class customer experience, including supervising and scheduling staff, and improving team efficiency to ensure consistently high standards. About us: Founded in 1904, RADA has an unparalleled record of success in training some of the world's most renowned actors and technical specialists. Ours is an impressive history on which we are building an innovative future. RADA training is not only informed by the industry but also produces graduates who take their place at the vanguard of their profession working at the cutting edge of the dramatic arts. We have an ambitious strategy to encourage students from all circumstances and backgrounds to come to RADA. We aim to be fair and equitable and enable dialogue in a world of rapidly changing demographics and evolving definitions of identity. Through our approach to teaching, learning and wider social engagement we foreground equitable and sustainable practice in a way that sets high standards and feeds expectations for fair and considerate behaviour both in RADA and beyond. Our access and participation programme aims to remove any barriers that students from underrepresented groups may encounter so they are able to access and succeed on our courses, and progress into the industry. This is an exciting time to join us. We are developing a new vision and strategy for RADA, building on its existing successes to redefine training in the dramatic arts for the 21st century, focusing on key themes of training and student experience, growth, industry, and international dialogue and engagement. In addition to our aims for our vocational training, we are working from our foundational strengths to grow our income streams through life-changing work, aligned with our core pedagogy and ethos. We aim to co-create with industry and other stakeholders to build on our reputation as a centre of excellence and innovation in our field. RADA is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff to share this commitment. We are committed to equal opportunities and to creating a safe and inclusive environment for all. Closing Date for Applications Wednesday 5 July 2026, 9pm NB: We will review applications on a rolling basis and pause the process early, should we find the right candidate.

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