Senior Manager, National Operations - Archives and Metadata Solutions (T & I) (Telework/Hybrid)

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Position Title: Senior Manager, National Operations - Archives and Metadata Solutions (T & I) (Telework/Hybrid) Status of Employment: Permanent Position Language Requirement: English, French Language Skills: English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - C - Advanced), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced) Work at CBC/Radio-Canada At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians. Unposting Date: 2026-07-02 11:59 PM Behind the scenes, but ahead of the curve: help us develop the next-generation public service media organization. Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation's technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in between. A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology - not just in Canada but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it happen. This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines. Your Mission Reporting to the Senior Director, National Operations, you will be responsible for applying your product management expertise to define your clients' product evolution strategy in line with the business unit vision, help develop the business strategy, and maintain client relationships for the portfolio under your purview. You will significantly influence your clients' business strategy from a technology perspective. Your product management, staff management and leadership skills will be required to supervise an in-house team (hiring, monitoring, coaching, etc.) and outside consultants, including planning/coordinating team activities. Your wide-ranging knowledge, sound judgment and analytical acumen will allow you to guide product evolution decisions and activities. Archive & Metadata solutions include [but is not limited to] Media Asset Management, Archives, Databases, and Taxonomy Systems. You will also manage relationships with stakeholders from all corporate departments and understand CBC/Radio-Canada's strategy to ensure that product evolution is strategically aligned. You will be responsible for organizing and participating in the governance of applications related to the product portfolio under your purview, including accountability for product delivery, maintenance and service levels. Main responsibilities: Product Portfolio Management Define the product evolution strategy in line with your clients' vision for the business unit. Manage client relationships: Prepare for and attend meetings with various clients (via governance committees) to identify business priorities for product evolution as well as for managing technology risk. Ensure that data security and integrity requirements are met. Track compliance with service level agreements by monitoring pre-established control measures. Assist in developing modern IT strategies/technologies to optimize business value delivery. Negotiate long-term contractual agreements with service providers. Manage contracts and business relationships with external product and service providers. Develop procedures for communicating with the technology components in order to optimize solution delivery. Strategic and Capacity Planning Assess all client business needs (including business cases and feasibility studies). Align technology needs for all business lines to help them achieve their objectives. Determine key strategies for improving the technology delivery model. Improve communication among all technology groups to promote an effective delivery model for the business community. Develop and maintain roadmaps and strategic plans under your responsibility to feed into annual financial planning and manage technology risks. Develop business cases and feasibility studies, including cost/benefit analyses. Participate in defining the annual software-update plans, based on business priorities and technology risks. Project Management Determine the project mandate: Identify business needs and set expectations and possible responses. Choose t

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