Customs Operations Specialist

Responsibilities

• Receive and validate order requests (online/manual); guide customers on mandatory documents, timelines, and chase missing data.
• Set up orders in customs tools (e.g., Applite); verify Power of Attorney, commercial agreement, service scope (Importer Security Filing/waiver/declaration), cash/credit terms, cut-offs, and late-filing fee applicability.
• Conduct risk assessment (commodity addressability, country/location acceptance, Denied Party List screening, direct/indirect representation); accept/reject bookings and notify customers.
• Assign execution (internal team or 3rd‑party agent), create/file declarations, submit to authorities, and manage corrections/amendments/cancellations upon customer request.
• Provide status visibility and update systems (e.g., Applite) on cleared events; execute order closure and archiving per local legislation; update Management Information System and customer KPIs.
• Prepare invoice basis and validate costs (service charges, duties/VAT, incidental, deferment), confirm vendor uploads, and coordinate with FinOps/Procure to Pay for accurate dispatch and Global Authority Matrix-approved corrections.
• Accountabilities:
• First-time-right creation, submission, and closure of customs declarations aligned to country requirements and cut‑offs, with timely customer status visibility.
• Risk-controlled processing through Denied Party List screening, representation checks, and Authorized Economic Operator-aligned practices that prevent compliance breaches and penalties.
• Complete and accurate order setup and documentation validation (Power of Attorney, commercial agreements, service type, payment terms) enabling on-time service delivery.
• Accurate invoice-basis preparation (charges, duties, taxes, vendor costs, deferment usage) that enables correct invoicing and zero revenue leakage.
• Required Business / Technical Knowledge :
• Knowledge of customs regulations and country-specific procedures, including representation models; understanding of Harmonized System classification, duty/tax determination, and deferment accounts.
• Proficiency with customs and billing systems (Applite, Kewill, CargoWise One, Global Customs Services System) and Excel-based validation.
• Risk & compliance expertise (Denied Party List screening, Authorized Economic Operator-aligned controls), documentation rigor, and audit readiness.
• High accuracy, process discipline, and deadline management in high-volume transactional environments.
• Clear stakeholder communication with customers, Customer Experience, Ops, FinOps, vendors; effective exception handling and escalation (incl. Global Authority Matrix processes).
• We are looking for:
• Minimum 2 years of experience in forwarder or trading company, customs house broker or customs clearance department handling import logistics business.
• Experience handling import customs clearance in apparel industry more than a year
• Ability to work with good self-organization, accuracy, and priority even under pressure
• Good interpersonal & communication skills with external & internal stakeholders
• Certified local customs expert/Licensed Customs Broker is a big plus
• Experience with Microsoft Outlook, Teams, and Excel
• General numeric skills
• Proactive/independent initiative & job ownership/commitment
• "Can-do" attitude & willingness to learn and try new things
• Self-discipline, initiative, responsible and independent in a fast-paced environment
• A good team player with good interpersonal and communication skills
• Willing to work onsite in Pasig City
• Maersk is committed to a diverse and inclus

Benefits

Additional Information

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

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