Business Analyst

About the role

We are looking for a Business Analyst to join our Global Vendor Risk Management (VRM) team. This role sits within the Technology & Process Management function and plays a key role in ensuring vendor risk processes, systems, and data operate accurately, efficiently, and in compliance with internal policies and regulatory requirements. This is not a traditional Business Analyst role. The position is fully focused on Vendor Risk Management operations , combining system support, data analysis, documentation, testing, and project participation. The ideal candidate enjoys detail‑oriented work, structured processes, and taking ownership in a fast‑paced, high‑impact environment.

Responsibilities

• Maintain and audit accurate Vendor Risk Management data within ServiceNow , ensuring data quality, consistency, and compliance
• Perform routine data audits, identify discrepancies, and partner with stakeholders to resolve issues
• Develop, update, and maintain process documentation , including SOPs, procedures, user guides, and job aids
• Support and participate in VRM projects and initiatives , owning assigned tasks and deliverables
• Assist with system and process testing , including enhancements and upgrades, documenting results and validating outcomes
• Support onboarding and training of new team members and end users
• Act as a subject matter expert for VRM processes and supporting systems
• Use analytical tools (primarily Excel ) to extract, analyze, and report data
• Contribute to efficiency improvements, including the use of AI or automation tools where applicable

Requirements

• Bachelor's degree in Business, Information Systems, Risk Management, Finance, or a related field (or equivalent experience)
• Experience working with enterprise systems or workflow tools (ServiceNow is a strong plus, but not required)
• Understanding of Vendor Risk Management, Third‑Party Risk Management, compliance, or risk‑related environments
• Strong attention to detail and data accuracy mindset
• Experience creating and maintaining structured documentation (SOPs, procedures, manuals, guides)
• Ability to manage multiple tasks and priorities simultaneously
• Strong analytical skills and proficiency with Excel , Word, and PowerPoint
• Self‑motivated, able to work independently with minimal supervision
• Strong written and verbal communication skills in English
• Openness to learning new systems and continuously improving processes
• Hands‑on experience with ServiceNow (especially GRC or similar modules)
• Experience supporting audits or compliance‑driven programs
• Exposure to AI‑enabled tools or automation initiatives
• Background in insurance, financial services, fintech, or consulting
• Why Join Us
• Join a small, specialized global team with high visibility and impact
• Gain deep expertise in Vendor Risk Management and enterprise risk operations
• Work in a collaborative, trust‑based environment with high autonomy
• Opportunity to influence process improvements and system enhancements
• Competitive compensation and comprehensive benefits
• For further information about Assurant, please visit our website: https://www.assurant.com/

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