VIP Client Relations & Event Manager

Responsibilities

• VIP & Client Relationship Management
• Develop and maintain strong relationships with VIP clients, key accounts, partners, and stakeholders.
• Act as the primary point of contact for high-value clients and provide personalised service and support.
• Identify opportunities to enhance client engagement, satisfaction, and loyalty.
• Proactively manage client enquiries, feedback, and service recovery where required.
• Maintain accurate records of client interactions, preferences, and engagement activities.
• Implement client retention strategies and initiatives to strengthen long-term relationships.
• Client Experience & Loyalty Programmes
• Design and execute VIP engagement programmes and customer appreciation initiatives.
• Curate exclusive experiences, rewards, and events for VIP clients.
• Monitor client satisfaction and gather feedback to improve service standards.
• Work closely with internal teams to ensure a seamless customer journey across all touchpoints.
• Identify opportunities to elevate the overall client experience and brand perception.
• Event Planning & Management
• Lead the planning, coordination, and execution of corporate, client, marketing, and networking events.
• Manage the full event lifecycle from concept development, budgeting, logistics planning, execution, and post-event evaluation.
• Coordinate with vendors, venues, suppliers, and external partners to ensure successful event delivery.
• Develop event timelines, run sheets, and contingency plans.
• Ensure all events are delivered on time, within budget, and aligned with company objectives.
• Oversee on-site event management and troubleshoot operational issues when necessary.
• Business Development & Partnership Management
• Identify and cultivate strategic partnerships that support business objectives and enhance client engagement.
• Collaborate with internal stakeholders to create partnership opportunities and sponsorship initiatives.
• Support the development of new business opportunities through networking and relationship-building activities.
• Represent the company at industry events, networking sessions, and business meetings.
• Marketing & Brand Support
• Collaborate with marketing teams to develop promotional strategies for events and client engagement initiatives.
• Support brand-building activities through customer engagement programmes and experiential events.
• Ensure all client-facing activities reflect the company's brand values and service standards.
• Assist in developing communication materials, invitations, and event-related marketing collateral.
• Budget & Reporting
• Prepare and manage event budgets and expenditure.
• Track and analyse event performance, attendance, and return on investment (ROI).
• Monitor client engagement metrics and provide recommendations for improvement.
• Prepare regular reports on VIP engagement activities, events, and client feedback.
• Ensure cost-effective management of resources while maintaining high service standards.
• Stakeholder Management
• Build and maintain positive relationships with internal and external stakeholders.
• Coordinate cross-functionally with operations, marketing, finance, and senior management teams.
• Manage vendor relationships and negotiate contracts and service agreements.
• Ensure all stakeholders are informed and aligned throughout event planning and execution processes.

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