Customer Service Executive - Frontline, Office Hours

About the role

You will be the first point of contact for customers reaching out - handling enquiries, crowd control and provide accurate solutions with a professional and friendly approach.

Responsibilities

• Handle customer enquiries professionally, efficiently, and with a solutions-first mindset
• Listen actively to understand customer needs and provide accurate, helpful responses
• Resolve customer enquiries and issues at first point of contact wherever possible, escalating complex cases appropriately
• Collaborate with team members and supervisors to flag recurring issues and contribute to service improvements

Requirements

• Minimum GCE O-Level, Diploma, or equivalent in any discipline.
• Singaporeans Only
• By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).
• This authorizes us to:
• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.
• All applications will be processedwith strict confidence. Only shortlisted candidates will be contacted.
• Ho Kah Yeow | R1879233
• ScienTec Consulting Pte Ltd |11C5781

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